Senior IT Support Manager

3 days ago


York, York City, United Kingdom Laraveldaily Full time
Job Overview
We are seeking an experienced IT Support Manager to join our team in York. The successful candidate will be responsible for providing 2nd/3rd line technical support, managing network systems, and implementing cybersecurity measures.

About the Role
As a Technical Infrastructure Specialist, you will oversee all network systems and connectivity, implement and maintain cybersecurity measures, and manage devices through MDM. You will also evaluate current systems, identify needs for new systems, and develop and implement efficient and secure IT solutions.

Key Responsibilities:
  • Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network, and software issues.
  • Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
  • Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
  • Manage devices through MDM.
  • Regularly evaluate current systems and tools, identify needs for new systems, and develop and implement efficient and secure IT solutions.
  • Document and maintain accurate records of IT issues and their resolutions.

Requirements:
To be successful in this role, you will need experience in IT support, especially network and system administration, as well as strong knowledge of IT infrastructure. Experience with mobile device management and endpoint security is also desirable. The estimated salary for this role is £60,000-£80,000 per year, depending on experience.

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