End-User Support Team Leader

3 weeks ago

London, Greater London, United Kingdom University of Bristol Full time
About the Role

We are seeking a highly skilled and experienced End-User Support Team Leader to join our IT Services division at the University of Bristol. As a key member of our team, you will be responsible for leading a team of technical support specialists in delivering exceptional customer service and support to our end-users.

Key Responsibilities
  • Lead a team of technical support specialists in delivering customer-centric support services
  • Ensure timely and effective resolution of customer issues and service requests
  • Develop and implement processes to improve service delivery and customer satisfaction
  • Collaborate with other teams to ensure seamless service delivery and support
  • Provide coaching and training to team members to enhance their technical skills and knowledge
Requirements
  • Proven experience in leading a team of technical support specialists
  • Excellent customer service and communication skills
  • Strong technical knowledge of hardware, software, and networking
  • Ability to analyze and resolve complex technical issues
  • Experience with IT service management tools and processes
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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