Retail Customer Service Manager Position

1 day ago


Barking, Greater London, United Kingdom Entain Group Full time
About the Role

We are seeking an experienced Retail Customer Service Manager to join our team at Entain Group.

This is a full-time position with variable shifts, including weekends and bank holidays. As a Retail Customer Service Manager, you will be responsible for delivering top-notch customer service and driving daily standards in our retail environment.

Main Responsibilities
  • Provide exceptional customer service by helping customers understand our products and betting terminals.
  • Manage customer complaints with empathy and problem-solving skills, ensuring a positive experience for all customers.
  • Maintain high shop standards, contributing to a clean and welcoming store environment.
  • Be available to open or close the shop as needed, demonstrating flexibility and teamwork.
Working Patterns
  • Variable shifts, including weekends and bank holidays, with at least four weeks' notice provided for your rota.
Benefits
  • Optional overtime opportunities, allowing you to increase your earnings.
  • Pension Scheme and annual ShareSave, providing a secure financial future.
  • Discounts with hundreds of retailers, offering exclusive savings on everyday items.
  • Healthcare and wellbeing support, prioritizing your physical and mental health.
Estimated Salary

Based on industry standards and your role, we estimate the salary for this position to be around £25,000 - £30,000 per annum, depending on your level of experience and qualifications.



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