Bespoke Client Experience Manager
5 days ago
Compass Pools is a leading name in bespoke swimming pool design and construction, renowned for transforming outdoor spaces into luxurious havens of relaxation. With over 20 years of experience, we have established a reputation for crafting exceptional pools that exceed our clients' expectations.
Job DescriptionWe are seeking a skilled Client Account Manager to join our team based in Horsham on a full-time basis. As a trusted advisor, you will build and maintain strong relationships with our clients, ensuring their satisfaction throughout project lifecycles.
The successful candidate will work closely with internal teams to ensure projects are completed on time, within budget, and to the highest standards. Key responsibilities include:
- Client Relationship Management: Act as a trusted advisor, providing regular updates and addressing milestones, challenges, and solutions.
- Project Coordination: Collaborate with internal teams to ensure seamless project delivery.
- Communication: Provide clients with clear and concise information, addressing their queries and concerns.
- Problem Solving: Proactively manage client issues, ensuring their satisfaction at every step.
- Contract Management: Handle contracts, invoicing, and payment schedules with precision.
- Upselling and Cross-selling: Identify opportunities to enhance client projects with additional features or services.
Requirements:
- Proven experience in account management or a similar customer-facing role.
- Strong communication, interpersonal, and presentation skills.
- Excellent organisational and time management abilities.
- Proficiency in Microsoft Office Suite.
- Knowledge of the swimming pool industry (desirable).
Benefits:
- Opportunity to work with a prestigious brand and high-end clientele.
- Be part of a passionate and supportive team.
- Ongoing training and development opportunities.
Salary: £40,000 - £60,000 per annum, depending on experience.
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