Senior Vice President of Operations
4 weeks ago
We are Thredd, formerly Global Processing Services, a leading FinTech company at the heart of the global payments revolution. Our mission is to empower the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, people, and partners.
Data & ReportingWe are seeking a Senior Vice President of Operations to lead the day-to-day running of our Global Operations team, which includes fraud and card operations. The successful candidate will report directly into the Chief Operating Officer and be responsible for:
- Using data to drive decision-making, develop new approaches, evaluate platform performance, and advocate for product changes that improve the accuracy and efficiency of the platform
- Monitoring performance to proactively identify efficiency issues and propose solutions
- Forecasting and ensuring the operations team meets expected KPIs, SLAs, and quality standards
The ideal candidate will have experience working with Visa and Mastercard, as well as scaling operational teams in a hybrid environment. They will be responsible for:
- Training and mentoring the Operations Management team to ensure they are fully equipped to lead operational sub-teams
- Allocating resources to provide SME support on strategic projects
- Ensuring a strong people focus and track record of building, managing, and developing effective relationships across the business
We are looking for a creative problem resolver, adept at multi-tasking, with a strong understanding of the payments schemes and regulatory objectives.
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