Senior Vice President of Operations

4 weeks ago


London, Greater London, United Kingdom Global Processing Services Full time

We are Thredd, formerly Global Processing Services, a leading FinTech company at the heart of the global payments revolution. Our mission is to empower the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, people, and partners.

Data & Reporting

We are seeking a Senior Vice President of Operations to lead the day-to-day running of our Global Operations team, which includes fraud and card operations. The successful candidate will report directly into the Chief Operating Officer and be responsible for:

  • Using data to drive decision-making, develop new approaches, evaluate platform performance, and advocate for product changes that improve the accuracy and efficiency of the platform
  • Monitoring performance to proactively identify efficiency issues and propose solutions
  • Forecasting and ensuring the operations team meets expected KPIs, SLAs, and quality standards
Quality & Controls

The ideal candidate will have experience working with Visa and Mastercard, as well as scaling operational teams in a hybrid environment. They will be responsible for:

  • Training and mentoring the Operations Management team to ensure they are fully equipped to lead operational sub-teams
  • Allocating resources to provide SME support on strategic projects
  • Ensuring a strong people focus and track record of building, managing, and developing effective relationships across the business

We are looking for a creative problem resolver, adept at multi-tasking, with a strong understanding of the payments schemes and regulatory objectives.



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