Credit Controller
1 week ago
Marston Holdings is seeking an experienced Credit Controller to manage the debts of all clients, ensuring timely payments are made within contractual payment terms. The successful candidate will be responsible for making contact with customers regarding payment terms, supporting the Accounts Receivable team with reporting and ad hoc projects as required.
Key Responsibilities:
- Proactively manage debts of all clients, ensuring timely payments are made within contractual payment terms.
- Make contact with customers regarding payment terms, supporting the Accounts Receivable team with reporting and ad hoc projects as required.
- Undertake proactive credit control via phone, email, customer portals, or face-to-face meetings.
- Contact strategic customers mid-way through their payment terms.
- Log all client queries.
- Record all PTPs (Promise to Pays).
- Support the accounts receivable team as required.
- Ensure relevant forms are completed for any credit requests, write-offs, or client refunds.
- Prepare for and attend all allocated external customer visits.
- Prepare for and attend all monthly ledger reviews.
- Initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion, discussing any problem accounts with the Accounts Receivable and Credit Control Manager.
- Ensure cross-functional support within the Credit Control team when required.
- Contribute to continuous improvements within your role and the wider team to improve accuracy and eliminate errors.
- Work towards individual and team targets and KPIs.
Person Specification:
- Intermediate in Excel (VLOOKUPs, Pivot tables).
- Experience using live invoicing portals.
- Confident with accounts reconciliation.
- AAT or CICM qualification is desirable but not essential.
- Excellent communication and teamworking skills.
- Strong organisational skills, with the ability to multitask and prioritise.
- Performance driven and keen to exceed expectations.
- Proven customer service/client-facing experience.
- Excellent time management.
- Problem Solver (error detection, correction, and root cause analysis).
What's in it for you:
- Hybrid working – 2 days in the office / 3 from home.
- Salary up to £27,000.
- Contract: Permanent.
- Full time, 37.5 hours per week.
- Enhanced Maternity and Paternity Package, subject to eligibility criteria.
- 25 days holiday plus bank holidays.
- Enhanced Health cash plan.
- Pension scheme.
- Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing.
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