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Sales Support Coordinator

2 months ago

London, Greater London, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly skilled Sales Support Coordinator to join our team at Huntress Search Ltd. As a Sales Support Coordinator, you will be responsible for delivering top-tier customer service, managing orders, and providing administrative support to our sales team.

Key Responsibilities:

  • Client Support: Manage customer inquiries, build relationships with distributors and agents, and provide timely responses to customer requests.
  • Order Management: Process orders, link orders to opportunities, mark VIP orders, check product availability, and confirm orders. Allocate stock and estimate delivery times.
  • Order Delivery: Coordinate with Accounts Receivable, warehouse collections, and sample dispatch to ensure timely delivery of products.
  • Issue Resolution: Log, investigate, and follow up on customer issues to ensure prompt resolution.
  • Admin Support: Assist the sales team, manage the sales pipeline, update systems, and maintain contracts.

Requirements:

  • 2-3 years of experience in customer service or a related field.
  • Proficiency in Microsoft Office, especially Excel and CRM systems.
  • Excellent time management and communication skills.
  • Ability to manage multiple tasks and work under pressure.

Benefits:

  • 23 days holiday (increasing with tenure).
  • Birthday day off.
  • Season ticket loan.
  • Childcare vouchers.
  • Cycle to work scheme.
  • Discounted gym memberships.
  • Death in service benefit - 4x salary.
  • Performance-based bonus scheme.
  • Discounted products.
  • Health care cash plan.
  • Pet-friendly offices.