Customer Support Specialist

3 weeks ago


Cambridge, United Kingdom SoCode Limited Full time
About the Role

We are seeking a talented and customer-focused Customer Support Engineer to join our team at SoCode Limited. As a key member of our technical support team, you will play a crucial part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing our products and services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote assistance, addressing inquiries related to RF systems, equipment, and solutions.
  • Diagnose and resolve technical issues, guiding customers through troubleshooting processes, configuration, and system optimization.
  • Collaborate with engineering and product teams to relay customer feedback, assist in product development, and ensure continuous improvement of RF solutions.
  • Maintain a thorough understanding of our RF products, services, and technologies to effectively support customers within an OEM environment.
  • Document and track customer issues, ensuring timely and accurate resolution while maintaining excellent communication with customers.
Requirements
  • Experience in Telecommunications/engineering, or a related field.
  • 2+ years of experience in RF systems, wireless communication, or a similar technical role.
  • Strong knowledge of RF fundamentals, antennas, signal propagation, and related technologies.
  • Proven ability to troubleshoot and resolve technical issues effectively.
  • Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
  • Customer-oriented mindset with a passion for providing high-quality service and support.
  • Ability to work independently and as part of a collaborative team.


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