Current jobs related to IT Service Desk Manager - Manchester - Chroma Recruitment
-
Service Desk Manager
2 months ago
Manchester, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. You will be responsible for: Managing the strategic development of the...
-
Service Desk Manager
2 months ago
Manchester, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. You will be responsible for: Managing the strategic development of the...
-
Service Desk Manager
2 months ago
Manchester, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.You will be responsible for:Managing the strategic development of the function...
-
Service Desk Manager
2 months ago
Manchester, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. Leading, mentoring, and coaching the Service desk by setting clear...
-
Service Desk Manager
2 months ago
Manchester, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function. Leading, mentoring, and coaching the Service desk by setting clear...
-
ICT Service Desk Manager
4 weeks ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for a Service Desk Lead to join Cognizant's Infrastructure Services practice. As a Service Desk Shift Lead, you will be part of a Global Service Desk providing 24/7/365 support. Key responsibilities include monitoring service levels and dashboards to ensure timely resolution of tickets, identifying trends in tickets, and understanding...
-
ICT Service Desk Manager
4 weeks ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for a Service Desk Lead to join Cognizant's Infrastructure Services practice. As a Service Desk Shift Lead, you will be part of a Global Service Desk providing 24/7/365 support. Key responsibilities include monitoring service levels and dashboards to ensure timely resolution of tickets, identifying trends in tickets, and understanding...
-
Senior Service Desk Manager
1 month ago
Manchester, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will play a crucial role in ensuring that our internal customers receive an exceptional level of service at all times.As a technical service desk, our goal is to provide end-to-end ownership of 1st line incidents and requests,...
-
Senior Service Desk Manager
1 month ago
Manchester, United Kingdom bet365 Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will play a crucial role in ensuring that our internal customers receive an exceptional level of service at all times.As a technical service desk, our goal is to provide end-to-end ownership of 1st line incidents and requests,...
-
Service Desk Manager
2 months ago
Manchester Area, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.You will be responsible for:Managing the strategic development of the function...
-
Service Desk Manager
2 months ago
Manchester Area, United Kingdom Chroma Recruitment Full timeThis vacancy is to join one of the country’s most successful telecoms business in supporting an impressive portfolio of clients across multiple industries. We are looking specifically for a Service Desk Manager that will be responsible for the day to day running of the function.You will be responsible for:Managing the strategic development of the function...
-
Senior Service Desk Manager
4 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full time{"h1": "Senior Service Desk Engineer", "p": "At bet365, we are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively....
-
Senior Service Desk Manager
4 weeks ago
Manchester, New Hampshire, United Kingdom bet365 Full time{"h1": "Senior Service Desk Engineer", "p": "At bet365, we are seeking a highly skilled and experienced Senior Service Desk Engineer to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively....
-
Service Desk Analyst
1 month ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
-
Service Desk Analyst
1 month ago
Manchester, United Kingdom Cognizant Full timeJob Title: Service Desk AnalystCognizant is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-line support to customers via phone, email, and chatTroubleshoot and resolve technical...
-
ICT Service Desk Manager
4 weeks ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for a Service Desk Lead to join Cognizant's Infrastructure Services practice. Our team provides IT infrastructure and Cloud services to clients across various industries. As a Service Desk Shift Lead, you will be part of a global team providing 24/7/365 support. Your responsibilities will include monitoring service levels, identifying...
-
ICT Service Desk Manager
4 weeks ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for a Service Desk Lead to join Cognizant's Infrastructure Services practice. Our team provides IT infrastructure and Cloud services to clients across various industries. As a Service Desk Shift Lead, you will be part of a global team providing 24/7/365 support. Your responsibilities will include monitoring service levels, identifying...
-
Service Desk Lead
4 weeks ago
Manchester, United Kingdom Cognizant Full timeService Desk Lead OpportunityCognizant Infrastructure Services is seeking a skilled Service Desk Lead to join our team. As a Service Desk Shift Lead, you will be part of a global team providing 24/7/365 support.Key Responsibilities:Monitor service levels and dashboards to ensure timely resolution of tickets in line with SLAs.Identify trends in tickets and...
-
Service Desk Lead
4 weeks ago
Manchester, United Kingdom Cognizant Full timeService Desk Lead OpportunityCognizant Infrastructure Services is seeking a skilled Service Desk Lead to join our team. As a Service Desk Shift Lead, you will be part of a global team providing 24/7/365 support.Key Responsibilities:Monitor service levels and dashboards to ensure timely resolution of tickets in line with SLAs.Identify trends in tickets and...
-
Senior Service Desk Lead
3 weeks ago
Manchester, United Kingdom bet365 Full timeJob Title: Senior Service Desk LeadAbout the Role:We are seeking a highly skilled Senior Service Desk Lead to join our team at bet365. As a Senior Service Desk Lead, you will be responsible for providing exceptional customer service to our internal customers, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:...
IT Service Desk Manager
2 months ago
This is an exciting opportunity to join a leading telecoms business as a Service Desk Manager, supporting a diverse portfolio of clients across various industries.
As a Service Desk Manager, you will be responsible for the day-to-day running of the function, leading, mentoring, and coaching the Service Desk team to deliver exceptional service and meet customer contractual requirements.
Key Responsibilities:
- Leading the Service Desk team to achieve high levels of user satisfaction, quality work, and response time.
- Owning the Major Incident Management and Change Management processes, ensuring they are fit for purpose and aligned with customer needs.
- Developing and implementing training and development plans to address knowledge gaps and improve team capability.
- Managing suppliers, attending meetings, and supporting supplier service improvement activities.
- Providing regular reporting on SLA performance, risks, and issues, as well as service improvement initiatives.
What We Offer:
- 25 days' holiday plus bank holidays.
- Hybrid working arrangements.
- Life assurance.
- Health cash plan.
- Industry training and certifications funded.
This is a fantastic opportunity to work with a high-profile organization, supporting critical clients across the country in both the Not-for-profit and Commercial sectors.
