Gaming Venue Operations Manager

3 weeks ago


Coventry, Coventry, United Kingdom The Rank Group Full time
Job Overview

The Rank Group is seeking a skilled and experienced Casino Manager to join our team at Grosvenor Coventry. As a key member of the management team, you will be responsible for delivering an exceptional customer experience, driving sales, and ensuring compliance with regulatory requirements.

Salary and Benefits

We offer a competitive salary of £32,304 per annum, plus monthly tips and an annual bonus potential of up to 10%. Additionally, you will receive 28 days' annual leave, increasing with service, as well as a balanced 40-hour work week and a share of tips.

Job Description

As a Casino Manager, your primary responsibilities will include:

  • Supporting the General Manager in delivering an excellent customer experience
  • Developing a strong team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food and beverage
  • Delivering an excellent product and customer experience while upholding safer gambling principles
  • Driving the performance of the casino through targets covering finance, customer service, and team metrics
  • Championing and role-modeling our values of Service, Teamwork, Ambition, Responsibility, and Solutions
Requirements and Qualifications

To be successful in this role, you will need:

  • Previous casino experience with an understanding of gaming
  • A Personal Management Licence (PML) or willingness to develop one
  • A customer-centric approach to drive high engagement and confidence in your teams
  • Experience leading a team within a service-driven environment
  • Excellent leadership, communication, and collaboration skills
About Us

The Rank Group is a leading gaming and betting company committed to delivering unrivalled customer experiences. We are passionate about creating a positive impact on our customers, colleagues, and communities. If you are a motivated and results-driven individual who shares our values, we encourage you to apply for this exciting opportunity.



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