Resort Management Leader

3 weeks ago


Coventry, Coventry, United Kingdom Grosvenor Casinos Limited Full time
Gaming Operations Manager Job Description

This is an exciting opportunity to join our team at Grosvenor Coventry as a Gaming Operations Manager. You will be responsible for leading our team and driving the success of our casino.

Main Responsibilities:
  • Develop and execute strategies to improve customer satisfaction and loyalty.
  • Direct and motivate a team of employees to deliver exceptional service and achieve outstanding results.
  • Monitor and evaluate key performance indicators to inform strategic decisions and drive business growth.
  • Foster a positive and inclusive work environment that promotes teamwork and employee engagement.
Requirements:
  • Proven experience in a senior management role within the gaming industry.
  • Excellent leadership and communication skills.
  • Able to analyse data and make informed decisions.
  • Possess a Personal Management Licence (PML) or equivalent.
Benefits:
  • A salary of £32,304 per annum, plus monthly tips and annual bonus potential of up to 10%.
  • 28 days annual leave increasing with service.
  • Balanced 40-hour work week.
  • Share of tips.
  • Life cover and private medical insurance.
  • Contributory Pension Scheme.
  • 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price.
  • Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events.
  • Career Growth – We're invested in your future, offering opportunities to develop and grow within the company.


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