Digital Field Support Specialist

19 hours ago


Cirencester, Gloucestershire, United Kingdom ZipRecruiter Full time

Company Overview

As a leading provider of technical support services, we are seeking an experienced Digital Field Support Specialist to join our team. With a focus on delivering exceptional customer satisfaction, you will play a vital role in ensuring the smooth operation of our digital solutions.

Salary: £Competitive per annum

Job Description

As part of our Water Utility Digital Customer Success team, you will work closely with internal stakeholders to provide reactive, proactive, and in-life support both office-based and in the field to customers. Your key responsibilities will include:

  • Troubleshooting technical issues and providing effective solutions to ensure project success
  • Collaborating with the team to build and maintain a detailed understanding of digital hardware & software solutions
  • Supporting research and analysis into suitable alternatives to improve site data availability
  • Providing training, workshops, and audits to enhance technical skills of crews

Required Skills and Qualifications

We are looking for an individual with a strong technical background, preferably in electronic/mechanical engineering, computer science, or a related course. Additionally, you should have knowledge of electronic remote-control systems and business knowledge of telemetry, real-time monitoring, or utilities. A UK driving licence is essential, and fluency in English (verbal and written) is required.

Location

This role is field-based with 1-4 visits to the office required per month.



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