Residential Services Coordinator

1 week ago

London, Greater London, United Kingdom Savills Management Resources Full time

Job Summary

We are seeking a highly skilled Residential Services Coordinator to join our team at Savills Management Resources. The successful candidate will be responsible for providing exceptional customer service to residents, ensuring the safety and security of our developments, and maintaining a high level of property management standards.

Key Responsibilities

  • Welcoming residents to our schemes and providing first-class customer service at all times
  • Ensuring the front desk is manned at all times and is presented to a high standard
  • Monitoring the resident services email inbox and actioning requests and enquiries as required
  • Creating a community feel through communication, events, and innovations
  • Acting as the first point of call for residents to report maintenance issues
  • Ensuring up-to-date resident communication via various channels
  • Coordinating all contractor appointments and logging issues to ensure required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Ensuring all leasing trackers are up to date showing apartment availability, number of viewings, etc.
  • Meet and greet with new tenants, providing familiarisation tours and new tenancy information where required
  • Completing full check-in and check-out reports
  • Completing regular building walks to ensure there are no Health and Safety issues evident or any security concerns
  • Undertaking relevant compliance checks as required by the Resident Services Manager
  • Assisting in maintaining the documentation on the Savills Compliance systems
  • Completing any special projects as required

Requirements

  • Strong interpersonal skills
  • Proactive and dynamic, taking ownership of all core duties
  • Accuracy and attention to detail
  • Excellent communication skills, displaying sensitivity to and understanding of residents' needs
  • Ability to handle multiple tasks
  • Competent in using Word and Outlook
  • Flexible and cooperative at all times, working as a member of a team
  • Understanding the importance of achieving deadlines and ensuring quality output
  • Use initiative and take responsibility for providing solutions
  • To ensure confidentiality and security of all business, client, and customer documentation/information
  • Well-groomed and of smart appearance
  • Dynamic approach, problem-solving, well-organized, and ability to work well under pressure

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