Home Care Excellence Lead
3 days ago
About Us
\Home Instead is committed to providing compassionate and personalized care to our clients. We believe in treating each individual with dignity and respect, and we strive to create a positive and supportive environment for our Care Professionals.
\The Role
\As a Field Care Supervisor, you will be responsible for ensuring that our home care operations meet the highest standards of quality and compliance. This will involve working closely with our Care Manager to support our Care Professionals in their daily activities, onboard new carers, and introduce them to clients.
\Key Responsibilities
\- Provide administrative support to our Care Professionals, ensuring they have the necessary resources and guidance to deliver exceptional care
- Conduct regular reviews and audits to ensure compliance with legislations, CQC standards and regulations
- Maintain accurate records and documentation, ensuring timely updates and notifications
- Deliver care calls as required in emergencies and gaps in rota, demonstrating a commitment to our clients' needs
- Participate in staff training and development programs, sharing knowledge and expertise to enhance our team's skills
Requirements
\- Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
- Understanding of CQC assessment criteria for Outstanding scores
- Excellent communication and interpersonal skills, with the ability to build strong relationships with our clients, their families, and our Care Professionals
- Ability to work independently and as part of a team, with a flexible approach to work patterns and locations
Estimated Salary: £26,000 - £32,000 per annum, depending on experience
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