Senior Help Desk Technician for In Technology Group

1 day ago


Leamington Spa, Warwickshire, United Kingdom In Technology Group Full time

We are In Technology Group, a leading legal practice seeking a Senior Help Desk Technician to join our team in Leamington Spa.

The ideal candidate will provide technical support, resolve issues, and manage infrastructure in a dynamic environment.

  • To deliver technical assistance to staff members
  • To resolve issues efficiently and effectively
  • To manage and administer Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required
  • To enhance skills, knowledge, and understanding in areas that improve support delivery and system administration
  • To troubleshoot hardware issues with Desktops, Laptops, Peripherals, and Printers to minimize disruptions
  • Network administration and troubleshooting
  • Liaising with third-party support teams/consultants

Requirements:

  • Minimum 3 years' experience in an ICT role
  • Relevant ICT qualification
  • Proficient in Microsoft Office
  • Proven experience in hardware and software problem-solving
  • Expertise in Windows 10, Windows Server, RDS, TCP/IP, DNS, Virtualization, and Office 365 administration
  • Desirable experience in structured cabling and hardware setup
  • Excellent communication and time-management skills
  • Valid driving license and access to a vehicle

This position offers a competitive annual salary of £30,000.



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