Primary Care Navigator

2 weeks ago


Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time
About Us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around the city of Hereford.

Job Overview

We are seeking a Primary Care Navigator to join our dedicated team, working a minimum of 24 hours in our call-handling team. The ideal candidate will have a good telephone manner, excellent customer service skills, and be able to work under pressure.

Main Responsibilities
  • Care Navigation of patient enquiries to the appropriate clinician or organisation
  • Making appointments by telephone, handling requests for home visits, and taking messages
  • Dealing with requests for test results while maintaining confidentiality
  • Receiving and making telephone calls as required
  • Diverting calls, taking messages, and ensuring accuracy of detail
Key Requirements
  • A good standard of general education, including English and Maths at GCSE level or equivalent
  • An understanding of and commitment to strict confidentiality
  • Ability to use own judgement, resourcefulness, and common sense
  • Pleasant and articulate communication skills
Benefits

As a member of our team, you will enjoy a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also benefit from:

  • 25 to 30 days annual leave entitlement, plus bank holidays
  • On-site Occupational Health Services and support
  • Cycle to Work Scheme
  • Access to a generous NHS pension scheme with employer contribution
  • Specsavers eVoucher once per year
  • Access to the Blue Light extensive discount scheme
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and caring individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.



  • Hereford, Herefordshire, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full time

    About the RoleThe NHS Herefordshire and Worcestershire Integrated Care Board is seeking a highly skilled and motivated Salaried Primary Care Dentist to join our team as a Midlands Leadership Fellow.This exciting opportunity will enable you to develop your leadership skills and contribute to the improvement of dental services in our region.Key...


  • Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time

    Job DescriptionWe are seeking a Salaried GP to join our team at Hereford Medical Group. As a key member of our team, you will be responsible for managing a caseload of patients, working across multiple sites, and providing high-quality patient care.Responsibilities- Manage a caseload of patients- Work across multiple sites- Provide high-quality patient...


  • Hereford, Herefordshire, United Kingdom Priory Group Full time

    At Priory Adult Care, we are committed to providing exceptional care and support to older individuals with varying levels of need.Job OverviewWe are seeking a dedicated and compassionate Care Assistant to join our team at Charles Court in Hereford. As a key member of our residential care team, you will play a vital role in ensuring the well-being and dignity...


  • Hereford, Herefordshire, United Kingdom Wayman Group Full time

    Health and Social Care Teacher OpportunityAbout the Role:We are seeking a qualified Health and Social Care Teacher to join our dynamic department.The ideal candidate will have a Degree in Health and Social Care and a PGCE or QTS.You will teach Health and Social Care to KS3/4 with KS5.About the School:The school is a co-educational community of approximately...


  • Hereford, Herefordshire, United Kingdom CareTech Group Full time

    About the JobWe are seeking a Care Services Director to join our team in Hereford. As a Registered Manager, you will be responsible for developing and implementing comprehensive care plans, maintaining high-quality care standards, and ensuring a safe environment for young people.Your primary focus will be on collaborating with stakeholders, managing a team...

  • Care Assistant

    22 hours ago


    Hereford, Herefordshire, United Kingdom Priory Group Full time

    At Priory Group, we are committed to delivering exceptional care and support services. We are currently looking for a Care Assistant to join our team at Tithe Barn in Ross on Wye.We offer a competitive salary of £12.60 per hour, with opportunities for career development and growth. As a Care Assistant, your primary goal will be to support individuals at...


  • Hereford, Herefordshire, United Kingdom Taurus Healthcare Full time

    Job Summary: We are seeking a motivated and enthusiastic Healthcare Assistant to join our team at Taurus Healthcare.About the Role: As a Healthcare Assistant, you will work in our Enhanced Access clinics across Herefordshire, providing gold standard person-centred care to patients.Key Responsibilities:PhlebotomyPreparing and maintaining environments and...


  • Hereford, Herefordshire, United Kingdom NHS Full time

    Job OverviewWe are seeking a highly skilled Pediatrician to join our team at Wye Valley NHS Trust, specializing in diabetes care. As a key member of our department, you will play a vital role in delivering high-quality patient care and contributing to the development of our pediatric services.About UsWye Valley NHS Trust is a leading healthcare provider in...


  • Hereford, Herefordshire, United Kingdom CareTech Group Full time

    About the RoleWe are seeking a Senior Residential Care Manager to lead our new 3-bed complex care home in Hereford. As a Registered Manager, you will be responsible for developing comprehensive care plans that address the unique needs of each young person.Your primary focus will be on ensuring high-quality care standards, maintaining a safe environment, and...


  • Hereford, Herefordshire, United Kingdom The Cambian Group Full time

    Role OverviewWe are seeking a dedicated Residential Care Professional to join our teams throughout Herefordshire and Worcestershire. This exciting opportunity offers a variety of full-time and flexible contracted working patterns.Salary and BenefitsThe successful candidate will receive a competitive salary ranging from £11.92 to £12.54 per hour, depending...

  • Clinical Team Member

    3 weeks ago


    Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the RoleThis is an exciting opportunity to join our CAMHS Crisis and Home Treatment Teams as a Trainee Advanced Clinical Practitioner. You will be working with experienced mental health clinicians to provide high-quality care to children, young people, and families in Herefordshire and Worcestershire.Key ResponsibilitiesYou will work in partnership...


  • Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the RoleWe are seeking an experienced mental health clinician to join our CAMHS Crisis and Home Treatment Teams as a Trainee Advanced Clinical Practitioner. This is an exciting opportunity to work with children, young people, and families in a dynamic and evolving service.Main ResponsibilitiesDeliver robust clinical leadership and contribute to the...


  • Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the Position">We are seeking a skilled and motivated Cleaning Services Coordinator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our housekeeping team, you will play a vital role in maintaining high standards of cleanliness across our hospitals and health centres.">Key Responsibilities">Your primary...


  • Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the Job">We are looking for a highly organized and efficient NHS Housekeeping Professional to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our housekeeping team, you will be responsible for delivering a comprehensive and professional cleaning service across our hospitals and health centres.">Key...


  • Hereford, Herefordshire, United Kingdom Home Instead Full time

    About Home InsteadWe provide high-quality care services to individuals in the comfort of their own homes. Our mission is to enhance the lives of our clients and their families by delivering compassionate, personalized support.Salary InformationThe salary for this position is competitive, with a pay rate from £910 per week. This reflects the value we place...


  • Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    About the Role">We are seeking a skilled and motivated Hospital Cleaning Assistant to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As a key member of our housekeeping team, you will play a vital role in maintaining high standards of cleanliness across our hospitals and health centres.">Key Responsibilities">Your primary...


  • Hereford, Herefordshire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

    Job SummaryThis is an exciting opportunity for a mental health clinician with experience in working with children, young people, and families to join our team as a Trainee Advanced Clinical Practitioner.As part of our CAMHS Crisis and Home Treatment Teams, you will work with a multidisciplinary team to provide clinical leadership and contribute to the...


  • Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full time

    About the RoleWe are seeking a highly skilled Network Operations Manager to join our team at Taurus Healthcare Limited. This is an exciting opportunity for a seasoned professional to lead the development of our Primary Care Network (PCN) and drive excellence in operational management.


  • Hereford, Herefordshire, United Kingdom Hereford Medical Group Full time

    Job Summary We are seeking a highly organized and communicative Meet and Greet Coordinator to join our team at Hereford Medical Group. This role serves as the first point of contact for patients visiting our GP surgery, providing a warm welcome and ensuring smooth patient flow within the practice. Key responsibilities include: Welcoming patients and...


  • Hereford, Herefordshire, United Kingdom Wayman Group Full time

    Health and Social Care Teacher VacancyWe are collaborating with a reputable School in Hereford to recruit an experienced and innovative Health and Social Care Teacher to join their faculty of specialist teachers.The successful candidate will be responsible for teaching Health and Social Care to KS3/4 students, with the possibility of KS5. The School is...