Primary Care Navigator
2 weeks ago
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around the city of Hereford.
Job OverviewWe are seeking a Primary Care Navigator to join our dedicated team, working a minimum of 24 hours in our call-handling team. The ideal candidate will have a good telephone manner, excellent customer service skills, and be able to work under pressure.
Main Responsibilities- Care Navigation of patient enquiries to the appropriate clinician or organisation
- Making appointments by telephone, handling requests for home visits, and taking messages
- Dealing with requests for test results while maintaining confidentiality
- Receiving and making telephone calls as required
- Diverting calls, taking messages, and ensuring accuracy of detail
- A good standard of general education, including English and Maths at GCSE level or equivalent
- An understanding of and commitment to strict confidentiality
- Ability to use own judgement, resourcefulness, and common sense
- Pleasant and articulate communication skills
As a member of our team, you will enjoy a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also benefit from:
- 25 to 30 days annual leave entitlement, plus bank holidays
- On-site Occupational Health Services and support
- Cycle to Work Scheme
- Access to a generous NHS pension scheme with employer contribution
- Specsavers eVoucher once per year
- Access to the Blue Light extensive discount scheme
We offer a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and caring individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
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