Client Success Specialist

1 month ago


Hay Mills, Birmingham, United Kingdom Pathway Group Full time
Job Summary

We are seeking a skilled Client Success Specialist to join our central team in Birmingham. This role plays a vital part in guiding learners from their first inquiry through to successful enrolment, ensuring they feel informed, supported, and confident in their journey with us.

The ideal candidate will have industry knowledge of funding streams and skills programs, including Skills Bootcamps, ASF (AEB), Apprenticeships, and Advanced Learner Loans. Excellent communication and interpersonal skills are essential for handling sensitive issues diplomatically and building positive relationships.

Key Responsibilities:
  • Engage with learners via phone, email, and SMS to provide timely and personalised support.
  • Clearly explain course options, entry requirements, funding sources, and career prospects.
  • Offer tailored guidance based on each learner's unique goals, qualifications, and aspirations.
  • Guide learners through the enrolment process, addressing any concerns and supporting them in committing to their chosen program.
  • Collaborate with marketing and recruitment teams to enhance our outreach efforts.
What We're Looking For:
  • Familiarity with funding streams and skills programs.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive issues diplomatically and build positive relationships.
  • Experience in analyzing challenges and implementing effective solutions.
  • Flexible and adaptable in managing changing priorities.

Please note: Eligibility to work in the UK is required. The successful candidate will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.

Salary range: £25,000 - £35,000 per annum, depending on experience.



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