Client Success Specialist
1 month ago
We are seeking a skilled Client Success Specialist to join our central team in Birmingham. This role plays a vital part in guiding learners from their first inquiry through to successful enrolment, ensuring they feel informed, supported, and confident in their journey with us.
The ideal candidate will have industry knowledge of funding streams and skills programs, including Skills Bootcamps, ASF (AEB), Apprenticeships, and Advanced Learner Loans. Excellent communication and interpersonal skills are essential for handling sensitive issues diplomatically and building positive relationships.
Key Responsibilities:- Engage with learners via phone, email, and SMS to provide timely and personalised support.
- Clearly explain course options, entry requirements, funding sources, and career prospects.
- Offer tailored guidance based on each learner's unique goals, qualifications, and aspirations.
- Guide learners through the enrolment process, addressing any concerns and supporting them in committing to their chosen program.
- Collaborate with marketing and recruitment teams to enhance our outreach efforts.
- Familiarity with funding streams and skills programs.
- Excellent verbal and written communication skills.
- Ability to handle sensitive issues diplomatically and build positive relationships.
- Experience in analyzing challenges and implementing effective solutions.
- Flexible and adaptable in managing changing priorities.
Please note: Eligibility to work in the UK is required. The successful candidate will be subject to pre-employment checks, including an enhanced DBS check and satisfactory references.
Salary range: £25,000 - £35,000 per annum, depending on experience.
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Brand Engagement Specialist
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Site Electrical Manager
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Part-time Retail Sales Advisor
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High-Level Electrical Technician
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Clinical Pharmacist
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Social Media Administrator
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Social Media Administrator
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Hay Mills, United Kingdom CV-Library Full timeJob Specification: Social Media Administrator (with Product Research Experience) Location: Birmingham Studio Salary: £21,000 - £23,000 per annum Start Date: January Overview for Social Media Administrator: Our client is seeking a dynamic and creative Social Media Administrator with experience in product research and administrative support to join...
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Social Media Administrator
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Senior Quantity Surveyor
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Mechanical Maintenance Specialist
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