Sales Support Specialist

6 days ago


Cambridgeshire and Peterborough, United Kingdom SMI Full time
Job Description

The Customer Service Specialist will play a pivotal role in ensuring our customers receive outstanding service. The ideal candidate will have strong communication skills and be able to work effectively in a team environment.

Key Responsibilities:
  • Process new orders and communicate with customers via telephone and email
  • Liaise with other departments to ensure orders are correctly processed
  • Manage customer accounts and attend internal service meetings
  • Communicate lead times on back orders to customers and/or Account Managers
  • Maintain accurate CRM records and online catalogues
What We Offer
  • An estimated salary range of £25,000 - £30,000 per annum, depending on experience
  • 25 days annual leave plus bank holidays, increasing after 3 years of service
  • Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
  • 1 day WFH each week


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