Automation Support Specialist

6 days ago


Stevenage, Hertfordshire, United Kingdom CK Group Full time
About the Role

This position plays a key component in the technical services support team, embedded within the department. The primary objective is to maximise system reliability for automated platforms and bench top liquid handlers. The role involves working with the wider Scientific Services team to support additional automation platforms.

  • Act as 'first-responder' for critical equipment breakdowns, ensuring minimal impact on scientific activity.
  • Carry out on-going system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their reoccurrence.
  • Provide technical mediation in the event of long running equipment issues involving multiple vendors.
  • Assist in developing training packages tailored to the automation platforms, intended for both Engineers & the client's scientific workforce.
  • Develop and implement a proactive maintenance regime for key equipment.
  • Oversee & participate in equipment support activities.
  • Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
  • Develop support solutions built around department requirements to enhance service delivery
  • Maintain awareness of new developments in their field of Laboratory Automation.

About You

To be considered for the role, you will have the following skills and experience:

  • Bachelor's degree (or equivalent) in Engineering, Technical, or Sciences with 3+ year(s) servicing laboratory equipment OR
  • Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 4+ year(s) of experience servicing laboratory equipment OR
  • A Level (or equivalent) in Engineering, Technical, or Sciences with 5+ year(s) of experience servicing laboratory equipment OR
  • General Certificate of Secondary Education (GCSE) with 6+ years of experience serving laboratory equipment.

Salary Information

The estimated salary range for this position is between £35,000 - £45,000 per annum, depending on qualifications and experience. A competitive benefits package is also included.



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