Customer Service Ambassador
3 weeks ago
Job Description
">We are looking for a highly motivated and efficient Front Office Agent to join our team at The Celtic Collection. As a key member of our Front Office Team, you will be responsible for delivering exceptional customer service and ensuring a smooth check-in and check-out experience for our guests.
">Responsibilities
">- ">
- Deliver exceptional levels of customer service, responding promptly to guest inquiries and resolving any issues or concerns;">
- Process guest arrivals and departures, including handling room assignments, keys, and other guest requests;">
- Maintain accurate records and utilize hotel systems to manage guest information and ensure timely billing and payment processing;">
- Collaborate with colleagues to ensure seamless communication and a positive work environment;">
- Develop knowledge of The Celtic Collection's services and amenities, making informed recommendations to guests as needed.">
Requirements
">To succeed in this role, you will need:
">- ">
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues;">
- Knowledge of hotel operations and management systems, preferably with experience in a similar role;">
- Ability to work independently and as part of a team, with flexibility to adapt to changing circumstances;">
- Basic computer skills and proficiency in using hotel software systems;">
- Positive attitude, friendly demeanor, and passion for delivering exceptional guest service.">
Benefits
">As a valued member of our team, you can enjoy a range of benefits, including:
">- ">
- A competitive salary of £11.45 per hour, plus excellent benefits;">
- Ongoing training and development opportunities to enhance your skills and knowledge;">
- A positive and supportive work environment that encourages teamwork and collaboration;">
- The opportunity to work with a prestigious portfolio of unique hotels and event venues, developing your expertise and advancing your career.">
About Us
">The Celtic Collection is a renowned portfolio of luxury hotels and event venues, offering exceptional experiences for guests from around the world. Our flagship resort, the Celtic Manor Resort, has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
">We are proud to offer a range of services and amenities, including championship golf courses, luxury spas, exceptional conference facilities, and team-building activities such as archery, adventure golf, laser clays, and treetop ropes courses.
">With multiple locations across Wales, including Cardiff and Newport, we offer exciting opportunities for career advancement and professional growth.
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