IT and AV Specialist

4 weeks ago

London, Greater London, United Kingdom Publicis Re:Sources Global Full time

Job Title: IT and AV Specialist

Publicis Re:Sources Global is seeking a highly skilled IT and AV Specialist to join our team. As an IT and AV Specialist, you will be responsible for providing technical support for our global business development team, ensuring seamless execution of technical pitch excellence across all pitches that our team leads.

Key Responsibilities:

  1. Dedicated IT/AV technician for UK Media, Groupe, CRM, and Power of One new business pitches both onsite and offsite at client offices
  2. Proficient in audiovisual and video conferencing systems such as Cisco, Poly, MS Teams, Zoom, Google Meets, etc.
  3. Extensive knowledge of Windows PC and Mac, as well as the following applications: Microsoft Office 365, Adobe platforms and the following web conferencing platforms: MS Teams, Zoom, BlueJeans, WebEx, Google Meets.
  4. Ability to design and set up AV-VC equipment for client presentations internally and externally and/or work with outside partner vendors for extensive hybrid meeting productions.
  5. Proficient knowledge and understanding of how to stream live events and presentations. Background in live production is preferred but not required.
  6. Proactively research new solutions and technologies to support our team, processes, and evolving tech requests for pitch presentations
  7. Experience in the use of VC reporting and monitoring tools.
  8. Foster and maintain positive and trusting relationships with Global Business Development, Service Desk, Service Delivery Services, Infrastructure Team, 3rd Party Vendors, Group IT Teams and additional Groupe agencies as needed.
  9. Build knowledge of key pitching locations across our UK campuses.
  10. Must be able to travel to the locations within Europe.

Pitch Planning and Preparation:

  1. Ensure Pitch Technology Stack is always up to date and ready to use.
  2. Test Pitch Technology Stack on a regular basis and provide feedback on updates/new technology.
  3. Own, adapt and share our technical questions ensuring we get the information we need to be best prepared and identify potential problems.
  4. Lead tech checks on web conference platforms.
  5. Work with external vendors to find new tech solutions for meetings.
  6. Prepare and issue tech kits for on and offsite meetings – ensuring all items are returned and fully maintained ready for the next use.
  7. Ensure requests and incidents are managed effectively and within SLA.
  8. Ensure that documentation is created and maintained in accordance with corporate standards to ensure that it remains relevant and always up to date.

Onsite Client Meetings:

  1. Assist with the selection of room selection, guaranteeing the room technology is fit for purpose – propose alternatives where needed.
  2. Identify, prepare and test all required technology/equipment prior to all rehearsals and pitch meetings.
  3. Main point of contact between ReSources Technical Teams to ensure back-end support is prepared.
  4. Installation and set-up of technical AV/VC systems and software (screens, vision switchers, video conferencing and streaming of live events, PA systems, Wireless Technology).
  5. In-room or outside-of-room on-call during pitch rehearsals and final presentation meetings to immediately respond to any technical issues that may arise.
  6. Coordinate supplemental support in addition to Publicis Groupe offices, as needed.
  7. Troubleshoot issues with both the AV/VC teams and other IT colleagues.

Offsite Client Meetings:

  1. Identify technology being used at client/remote site and research set up specs to prep, as needed. Travel to pitch site for tech check when client allows.
  2. Travel and attend client meeting to be in-room set up and troubleshoot support when client allows. Travel will be within the UK And Europe.
  3. Collaborate with client IT/AV team members to provide backup support or guidance to troubleshoot.
  4. Accountable for the return of all equipment.

Qualifications:

Key Competencies:

  1. Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and customer expectations. Up-to-date and disciplined, able to generate and present high-quality, relevant and usable job-related information. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.
  2. Maintains a professional attitude and approach to work. Is aware of compliance and regulations as a framework for IT activities. Uses initiative and has a proactive approach with drive to make a contribution. Focuses on achieving positive results contributing to team goals and the overall success of the business.
  3. Drive and motivation to meet or exceed customer expectations. Nurtures relationships by recognising and delivering on internal and external customer's needs and opinions. Makes customers and their needs a primary focus of their actions.
  4. Builds effective relationships through positive communication that motivates and influences others. A valued team member actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment. Successfully influences others to accept and support an idea, proposal, or plan.
  5. Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices, products, and technologies to provide business opportunities and results. Welcomes new challenges and contributes views and ideas. Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives.

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