Service Advisor Role at Volvo Leamington Spa

5 days ago

Leamington Spa, Warwickshire, United Kingdom Volvo Leamington Spa Full time

Job Overview

We are seeking a highly skilled and customer-focused Service Advisor to join our Volvo Leamington Spa dealership. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities

  • Book customer vehicles for maintenance and/or repairs, and coordinate with the workshop team to schedule the workload.
  • Meet customers on arrival and provide a seamless service experience, from drop-off to vehicle handover.
  • Update customers on the progress of their vehicle, authorize additional work, and make follow-up calls.
  • Liaise with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time.

About You

  • You will have a passion for delivering exceptional customer service and the ability to quickly establish and build rapport with our customers.
  • A well-presented individual with a desire, attitude, and character to succeed in a fast-paced environment.
  • Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
  • Good organizational and administrative skills, with knowledge of dealer management systems a plus.
  • Motor trade, automotive, or car dealership experience is preferred, but not essential, as full training will be provided.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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