Quality Assurance Specialist

2 days ago

Nottingham, Nottingham, United Kingdom Tate Full time
Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team at Tate. As a Quality Assurance Specialist, you will play a vital role in ensuring high-quality standards across the organisation, working to deliver excellent customer outcomes.

Key Responsibilities:
  • Investigate and Resolve Quality-Related Issues: Diagnose root causes and develop effective solutions in collaboration with key stakeholders.
  • Continuously Improve Quality Assurance Processes: Identify and implement improvements to existing quality assurance processes, working closely with different teams to enhance efficiency and maintain high standards.
  • Develop and Refine Quality Assurance Procedures: Ensure alignment with industry standards and organisational objectives.
  • Collaborate with Cross-Functional Teams: Partner with the customer service team and other departments to cultivate a collaborative environment where quality is a collective priority.
  • Mentor and Develop Team Members: Share expertise in quality standards and support their professional growth.
  • Maintain Quality Records and Documentation: Ensure accurate records of quality findings and timely resolution of any identified issues.
  • Design and Implement Training Programs: Ensure all staff are knowledgeable and committed to quality standards.
  • Prepare Quality Metrics Reports: Highlight non-conformance issues and ensure adherence to industry regulations and internal policies.
Requirements:
  • 2+ Years of Experience: In a quality assurance/team manager role, with examples of personal contributions to improving processes.
  • Strong Time Management Skills: Ability to multitask and proactively complete tasks to a high standard.
  • Openness to Change: Willingness to embrace new ideas and challenge conventional thinking.
  • Excellent Communication Skills: Verbal and written, to clearly present audit findings and developments.
  • Team Player: Enjoy working collaboratively and contributing to others' growth.
  • Flexibility: Adapt as the role and business evolve.
  • Attention to Detail: Great listening skills and a positive attitude.

Tate is committed to promoting equal opportunities and welcomes applications from diverse candidates. We encourage you to let us know if there are any adjustments we can make during the application or interview process.

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