Senior Systems Support Specialist

7 days ago

Brighton, Brighton and Hove, United Kingdom MPB Full time

Job Opportunity:

MPB is seeking a skilled Senior Systems Support Analyst to join our Brighton team. As a crucial member of our IT function, you will support your colleagues in various ways, maintaining, supporting, and governing our IT systems and infrastructure.

The Role:

You will work closely with the Lead IT Manager to prioritize and execute the IT roadmap, driving improvement and ensuring business requirements are met. This will involve providing patient and empathetic end-user support, participating in and leading cross-functional global IT projects, and ensuring objectives and deliverables are successfully completed on time and within budget.

Key Responsibilities:

  • Provide local and remote end-user support for company IT hardware and software, focusing on the UK employee base.
  • Governance, operation, maintenance, and monitoring of IT infrastructure and systems, including networks, hardware/software, and meeting room AV equipment.
  • Onboarding/off-boarding of employees, ensuring a best-in-class onboarding experience for new starters, while maintaining IT asset and system account governance.
  • Ensure the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
  • Creating and maintaining IT governance policies and procedures.
  • Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager.
  • Creating documentation for and training company employees on the use of company resources and security policies.
  • Procurement and administration of company hardware and software licenses, including best-practice commercial approach alongside the Finance team.
  • Collaborate with internal stakeholders to understand their technology needs and requirements.
  • Identify and drive opportunities for process improvement and automation.
  • Lead on IT projects and assist other IT team members on projects they lead, providing excellent stakeholder communications throughout and role-modeling a culture of clear accountability across the IT team.
  • Promote a culture of approachability, empathy, and customer service.

Required Skills & Approach:

Essential:

  • Strong technical skills with knowledge of computer operating systems, hardware, and software.
  • Strong communication skills.
  • Analytical thinker with strong problem-solving skills.
  • Self-motivated and driven to deliver value for the business.
  • Organizational skills with excellent attention to detail and the ability to self-manage time.
  • Customer service mindset.
  • Strong team player with high integrity.
  • Patience and empathy.
  • Project Management.
  • Strong IT service governance skills.
  • Strong macOS skills.

Desirable:

  • Google Workspace Administration.
  • Jamf MDM administration.
  • ITIL certification.
  • Project management certification.

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