Senior Systems Support Analyst

3 weeks ago

Brighton, Brighton and Hove, United Kingdom Mpb Europe Limited Full time
Senior Systems Support Analyst

As part of our continued growth, we are excited to be adding a Senior Systems Support Analyst to our Brighton team.

Based in our Brighton HQ, you will be a crucial member of our IT function - supporting your Brighton colleagues in a variety of different ways.

The Opportunity

As a Senior Systems Support Analyst at MPB Europe Limited, you will maintain, support, and govern our IT systems and infrastructure, ensuring the delivery of high quality and secure IT services whilst providing patient and empathetic end-user support.

You will work closely with the Lead IT Manager to prioritise and execute the IT roadmap, continually driving improvement, and ensuring that business requirements are met.

Key Responsibilities

  • Providing local and remote end user support for company IT hardware and software, focusing on the UK employee base, but covering for other operations as required.
  • Governance, operation, maintenance and monitoring of IT infrastructure and systems, including networks, hardware/software, and meeting room AV equipment.
  • Onboarding/off-boarding of employees ensuring best in class onboarding experience for new starters, whilst maintaining IT asset and system account governance.
  • Ensure the availability, security, and reliability of IT systems, proactively identifying and resolving any issues or vulnerabilities.
  • Creating and maintaining IT governance policies and procedures.
  • Driving technology decisions and best practices for company information security policies, working under the Lead IT Manager.
  • Creating documentation for and training company employees on the use of company resources and security policies.
  • Procurement and administration of company hardware and software licenses, including best practice commercial approach alongside Finance team.
  • Collaborate with internal stakeholders to understand their technology needs and requirements.
  • Lead on IT projects and assist other IT team members on projects they lead, providing excellent stakeholder communications throughout and role-modelling a culture of clear accountability across the IT team.

Required Skills & Approach

Essential:

  • Strong technical skills with knowledge of computer operating systems, hardware, and software.
  • Project Management.
  • Strong IT service governance skills.
  • Jamf MDM administration.
  • ITIL certification.
  • Project management certification.

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