Allocation and Sales Specialist

5 days ago


Uxbridge, United Kingdom Adecco Full time
Job Description

Job Title: Allocation and Sales Specialist

Job Summary:

We are seeking a highly organized and detail-oriented Allocation and Sales Specialist to join our team at Adecco. As an Allocation and Sales Specialist, you will be responsible for ensuring the smooth delivery of operational routines and administrative provision to support the Allocations and Sales team.

Main Responsibilities:

  • Provide exceptional customer service to students, staff, and customers, ensuring a positive experience with our student accommodation services.
  • Work collaboratively with the Allocations and Sales team to deliver excellent student allocations services, supporting the University with proactive debt management.
  • Manage virtual appointments and review financial arrangements, escalating to the Allocations and Sales Team Leader/Accommodations Manager for approval.
  • Support the proactive management of debt (rental income) by contacting students using various communication methods to reduce the Student Living debt.
  • Manage the Allocation & Sales virtual appointments and reviewing financial arrangements, escalating to the Accommodation Manager (Allocations & Sales) for approval.
  • Support and signpost students to appropriate services and stakeholders when in financial hardship.
  • Support the Student Living Customer Service team by providing second-line support to resolve complex queries related to room allocations and licence agreement payments.
  • Support and work collaboratively with the Student Living Customer Service team by sharing information on processes and delivering training related to allocations and sales to support the student journey.
  • Actively promote on-campus and off-campus residential accommodation.
  • Produce statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel.
  • Ensure that you complete University Compliance training and are up to date and trained on relevant policies and procedures.
  • Work unsupervised, manage a large and variable daily workload, and carry out day-to-day administrative tasks, including filing documentation, PC set-up, etc.
  • Be a key member of the Allocations & Sales team in the distribution, receipt, allocation, and processing of licence agreement applications for Fresher, PG, UG, and visiting students.
  • Support the Head of Student Living with implementing operational changes, utilizing best practice, new technologies, and tailoring services offered to meet the changing needs of our customers.
  • Support, collaborate, and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales, Customer Service, Service Delivery & Compliance, and Brunel Student Lettings.
  • Ensure that complaints triaged to the Allocations and Sales team are promptly acknowledged and are dealt with using diplomacy, escalating to the Student Living Management team/Head of Student Living where necessary.
  • Support the delivery of effective, student and customer-focused application and allocation process to maximize University income.
  • To ensure and support that all finance regulations are adhered to throughout the service.
  • To check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process.
  • Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems, e.g., Kx, SITS, CHIME, Windows, Outlook, Word, and Excel.
  • Keeping skills up to date, such as Excel, Access, and PowerPoint, Web skills.
  • Responsible for day-to-day decision making in relation to own duties and ability to recognize when to refer or involve others.
  • Liaise with other stakeholder departments to share and obtain current and up-to-date information regarding Student Living, Commercial, and Campus Services and the University.


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