Customer Service and Digital Engagement Assistant

1 week ago


London, Greater London, United Kingdom Newham Council Full time
Join Our Team

Newham Council's library service is seeking a highly motivated and customer-focused individual to join our team as a Senior Library Assistant.

This exciting role offers a challenging and rewarding opportunity to contribute to the delivery of high-quality library services and experiences for residents.

You will be responsible for providing exceptional customer service, supporting outreach initiatives, and assuming building management duties.


About the Role

Salary: £29,346 - £30,630 per annum

  • Deliver outstanding customer service, responding to digital queries and providing basic skills training.
  • Support community outreach and engagement initiatives, promoting library resources and services.
  • Act as a building manager, ensuring efficient operations during opening and closing times.

We require a skilled and enthusiastic individual with experience working in libraries or similar environments, strong communication skills, and a genuine passion for promoting resident opportunities.



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