Senior Complaints Coordinator
1 week ago
We are seeking a skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. As a Complaints Coordinator, you will be responsible for managing the entire complaints process from initial complaint to completion.
Key Responsibilities:- Investigate Stage 1 complaints related to repairs and maintenance issues within social housing properties.
- Manage the complaints process from initial complaint to completion, ensuring all parties are updated throughout.
- Coordinate the full investigation of all Stage 1 complaints, including liaising with contractors and in-house teams.
- Produce written response letters and reports to complainants, ensuring accurate and timely communication.
- Develop and manage customer intelligence to inform service improvements and delivery of customer-focused services.
- Experience working in social housing, with a focus on complaints management.
- Proven track record of working within a complaints team, with excellent communication and interpersonal skills.
- Good knowledge of the Housing Ombudsman Code, although this is not essential.
This is a temporary contract, with a competitive hourly rate of £17.50 via an umbrella company. If you have the skills and experience required, please apply for this exciting opportunity to join our team.
-
Senior Complaints Coordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Senior Complaints CoordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Coordinator to join our team on a temporary basis. As a Senior Complaints Coordinator, you will be responsible for investigating and resolving complaints from...
-
Senior Complaints Coordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Senior Complaints CoordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Coordinator to join our team on a temporary basis. As a Senior Complaints Coordinator, you will be responsible for investigating and resolving complaints from...
-
Senior Complaints Coordinator
7 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionOur client, a leading social housing provider in Worcestershire, is seeking a skilled Complaints Coordinator to join their team on a temporary contract. The ideal candidate will have experience in investigating complaints from start to completion within social housing and hold a full UK driving license.Key...
-
Senior Complaints Coordinator
7 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionOur client, a leading social housing provider in Worcestershire, is seeking a skilled Complaints Coordinator to join their team on a temporary contract. The ideal candidate will have experience in investigating complaints from start to completion within social housing and hold a full UK driving license.Key...
-
Complaints Coordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
1 week ago
west midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
1 week ago
west midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob DescriptionOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
3 weeks ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour...
-
Senior Complaints Co-ordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Senior Complaints Co-ordinator
3 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Resolution Specialist
2 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's properties and...
-
Complaints Resolution Specialist
2 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's properties and...
-
Complaints Resolution Specialist
2 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's properties and...
-
Complaints Resolution Specialist
2 weeks ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Complaints Coordinator Job DescriptionWe are seeking a skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's properties and...
