Complaints Coordinator
4 days ago
Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.
The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company.
The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.
Duties will include (but are not limited to):
- Attending tenant’s properties and investigating Stage 1 complaints in relation to repairs and maintenance issues within their properties
- Managing the whole complaints process from initial complaint made until completion and sign off
- Holding responsibility for coordinating the full investigation of all Stage 1 complaints
- Being responsible for updating all complainants throughout the investigation and conducting the formal response of all complaints
- Accurately logging all complaints and raising these accordingly
- Producing written response letters and reports to complaints
- Liaising with contractors to book in appointments and repairs in relation to complaints raised by tenants and their respective properties
- Liaising with in-house repairs teams, corporate teams and contractors to ensure complaints are dealt with and managed appropriately
- Developing and managing a range of customer intelligence (feedback, complaints, satisfactions and customer contact) to provide the base for service improvements and delivery of services focused on customers
Experience required:
- Experience required in Social Housing
- Must have worked within a complaints team before
- Ideally have good knowledge of the housing ombudsman code but this isn't an essential requirement
Skills, knowledge and expertise required:
- Risk assessment and management
- Compliance and due diligence
- Excellent customer service skills
Working hours:
- 37 hours per week
- All office and site based
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.
-
Complaints Coordinator
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour...
-
Complaints Coordinator
2 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
4 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Senior Complaints Coordinator
3 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Senior Complaints CoordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Coordinator to join our team on a temporary basis. As a Senior Complaints Coordinator, you will be responsible for investigating and resolving complaints from...
-
Senior Complaints Coordinator
3 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Senior Complaints CoordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdAbout the Role:We are seeking a highly skilled and experienced Senior Complaints Coordinator to join our team on a temporary basis. As a Senior Complaints Coordinator, you will be responsible for investigating and resolving complaints from...
-
Complaints Coordinator
2 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Coordinator
2 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
-
Complaints Officer
5 months ago
West Midlands, United Kingdom Eden Brown Synergy Full timePATIENT RELATIONS OFFICER (COMPLAINTS) The post holder will work for the Complaints team, part of the Trust's Patient Relations department, which comprises PALS and Complaints. As a key member of the Complaints team, the post holder will facilitate the processing of complaints received by the Trust. The Post holder will work independently, using their own...
-
Complaints Resolution Specialist
3 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Title: Complaints CoordinatorJob Type: Temporary, Full-timeLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. As a Complaints Coordinator, you will be responsible for investigating and resolving complaints from tenants in a timely and professional...
-
Complaints Resolution Specialist
3 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Title: Complaints CoordinatorJob Type: Temporary, Full-timeLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Coordinator to join our team at James Andrews Recruitment Solutions Ltd. As a Complaints Coordinator, you will be responsible for investigating and resolving complaints from tenants in a timely and professional...
-
Complaints Resolution Specialist
3 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Description**Job Summary**James Andrews Recruitment Solutions Ltd is seeking a highly skilled Complaints Coordinator to join our team on a temporary contract. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's...
-
Complaints Resolution Specialist
3 days ago
West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeJob Description**Job Summary**James Andrews Recruitment Solutions Ltd is seeking a highly skilled Complaints Coordinator to join our team on a temporary contract. The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.Key Responsibilities:Attend tenant's...
-
Complaints Coordinator
3 days ago
West Bromwich, United Kingdom James Andrews Recruitment Solutions Ltd Full timeOur client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour...
-
Complaints Officer
3 months ago
West Midlands, United Kingdom Office for Environmental Protection Full time**Details**: **Reference number**: - 303586**Salary**: - £30,317 - £32,900- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - OEP - Regulatory**Type of role**: - Administration / Corporate Support - Analytical - Investigation - Operational...
-
Complaints Resolution Specialist
1 day ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Complaints Co-ordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Co-ordinator to join our team on a three-to-six-month temporary contract. As a Complaints Co-ordinator, you will be responsible for managing the entire complaints...
-
Complaints Resolution Specialist
1 day ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time £18Job Title: Complaints Co-ordinatorJob Type: Temporary, Full-timeCompany: James Andrews Recruitment Solutions LtdLocation: WorcestershireJob Description:We are seeking a highly skilled Complaints Co-ordinator to join our team on a three-to-six-month temporary contract. As a Complaints Co-ordinator, you will be responsible for managing the entire complaints...
-
Service Charge Complaints Coordinator
3 weeks ago
West End, United Kingdom Daniel Owen Ltd Full timeService Charge Complaints Coordinator Based in SE1 Temporary on going role Monday to Friday £17.42per hour The successful candidate will be responsible for coordinating incoming enquiries and complaints and delegating them to the appropriate officers. The role requires an individual with the ability to analyse the nature of complaints and the existing...
-
Complaints Allocations Coordinator
3 months ago
South West, United Kingdom Alexander Mae South West Ltd Full time**Allocations Coordinator / Complaints** **Competitive Salary + Up to 25% Performance Bonus + Superb Benefits** **HYBRID WORKING (ideally 2 days office / 3 days home)** **The Job**: **Key Responsibilities of the Job**: **Working in conjunction with the Operations Managers** to control workflow across the teams, to ensure all team members have appropriate...
-
Senior Complaints Co-ordinator
2 days ago
Co. West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full time €18Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract. The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company. The ideal candidate will have experience working with investigating complaints from start to...
