Current jobs related to Complaints Coordinator - West Bromwich - James Andrews Recruitment Solutions Ltd

  • Complaints Coordinator

    2 weeks ago

    West Midlands, United Kingdom Niyaa People Ltd Full time

    Complaints Administrator OpportunityWe are seeking an experienced Complaints Administrator to join our team at Niyaa People Ltd. This is a temporary position based in Birmingham, offering a competitive pay rate of 17-19ph paid weekly.Key Responsibilities:Manage the complaints inbox and respond to tenant enquiries in a timely mannerProvide updates to tenants...

  • Complaints Officer

    6 months ago

    West Midlands, United Kingdom Eden Brown Synergy Full time

    PATIENT RELATIONS OFFICER (COMPLAINTS) The post holder will work for the Complaints team, part of the Trust's Patient Relations department, which comprises PALS and Complaints. As a key member of the Complaints team, the post holder will facilitate the processing of complaints received by the Trust. The Post holder will work independently, using their own...

  • Complaints Officer

    4 months ago

    West Midlands, United Kingdom Office for Environmental Protection Full time

    **Details**: **Reference number**: - 303586**Salary**: - £30,317 - £32,900- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - OEP - Regulatory**Type of role**: - Administration / Corporate Support - Analytical - Investigation - Operational...

  • Complaints Administrator

    3 weeks ago

    North West London, United Kingdom CV-Library Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Complaints Administrator

    2 weeks ago

    North West London, United Kingdom CV-Library Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Patient Service Coordinator

    2 months ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesCoordinate Patient Flow: Welcome patients in a professional and courteous manner,...

  • Patient Service Coordinator

    2 months ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesCoordinate Patient Flow: Welcome patients in a professional and courteous manner,...

  • Patient Service Coordinator

    2 months ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesCoordinate Patient Flow: Welcome patients in a professional and courteous manner,...

  • Patient Service Coordinator

    2 months ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesCoordinate Patient Flow: Welcome patients in a professional and courteous manner,...

  • Plumber/ Experience with bathrooms

    4 days ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Job Role Summary:The successful candidate will have experience in plumbing and bathroom installations, with a focus on coordination and customer service. This is an office-based role, requiring excellent communication and organizational skills.Key Responsibilities:Manage incoming customer inquiries and complaints regarding technical issues.Evaluate returned...

  • Patient Service Coordinator

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.Key ResponsibilitiesWelcome patients in a professional and courteous manner, coordinating their...

  • Patient Service Coordinator

    1 week ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.Key ResponsibilitiesWelcome patients in a professional and courteous manner, coordinating their arrival through to...

  • Complaints Administrator

    2 weeks ago

    North West London, United Kingdom Invision Group Full time

    About Us: We are an industry-leading Tier 1 contractor operating nationwide, with multiple offices and diverse divisions. Our commitment to excellence drives us to continually enhance our services and build strong relationships with our clients and residents. Position Overview: We are seeking a proactive and confident Complaints Administrator to join our...

  • Patient Service Coordinator

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.Key ResponsibilitiesWelcome patients in a professional and courteous manner, coordinating their arrival through to...

  • Patient Service Coordinator

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Inhealth Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.Key ResponsibilitiesWelcome patients in a professional and courteous manner, coordinating their arrival through...

  • Returns Coordinator

    3 weeks ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Returns AdministratorJob Summary:We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.Key Responsibilities:Log all returns and follow up on any old returns not processed.Organize...

  • Returns Coordinator

    3 weeks ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Returns AdministratorJob Summary:We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.Key Responsibilities:Log all returns and follow up on any old returns not processed.Organize...

  • Returns Coordinator

    2 weeks ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Returns AdministratorJob Summary: We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.Key Responsibilities:Log all returns and follow up on any old returns not processed.Organize all...

  • Returns Coordinator

    4 weeks ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Returns AdministratorJob Summary:We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.Key Responsibilities:Log all returns and follow up on any old returns not processed.Organize...

  • Returns Coordinator

    4 weeks ago

    West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

    Returns AdministratorJob Summary:We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.Key Responsibilities:Log all returns and follow up on any old returns not processed.Organize...

Complaints Coordinator

2 months ago

West Bromwich, United Kingdom James Andrews Recruitment Solutions Ltd Full time

Our client, based in Worcestershire, is currently recruiting for a Complaint’s Co-ordinator on a three-to-six-month temporary contract.



Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

The position is due to start immediately on a full-time basis. The hourly rate is £17.50 per hour via an umbrella company.


The ideal candidate will have experience working with investigating complaints from start to completion within social housing and hold a full UK Driving License.


Duties will include (but are not limited to):

  • Attending tenant’s properties and investigating Stage 1 complaints in relation to repairs and maintenance issues within their properties
  • Managing the whole complaints process from initial complaint made until completion and sign off
  • Holding responsibility for coordinating the full investigation of all Stage 1 complaints
  • Being responsible for updating all complainants throughout the investigation and conducting the formal response of all complaints
  • Accurately logging all complaints and raising these accordingly
  • Producing written response letters and reports to complaints
  • Liaising with contractors to book in appointments and repairs in relation to complaints raised by tenants and their respective properties
  • Liaising with in-house repairs teams, corporate teams and contractors to ensure complaints are dealt with and managed appropriately
  • Developing and managing a range of customer intelligence (feedback, complaints, satisfactions and customer contact) to provide the base for service improvements and delivery of services focused on customers


Experience required:

  • Experience required in Social Housing
  • Must have worked within a complaints team before
  • Ideally have good knowledge of the housing ombudsman code but this isn't an essential requirement


Skills, knowledge and expertise required:

  • Risk assessment and management
  • Compliance and due diligence
  • Excellent customer service skills


Working hours:

  • 37 hours per week
  • All office and site based
  • Monday – Friday, 9am-5pm


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.