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Administrative Support Specialist
2 months ago
About the Role
We are seeking an experienced and skilled Administrative Support Specialist to join our Radiology Department. As a key member of our team, you will provide comprehensive administration support to ensure the smooth and efficient service of our department.
Key Responsibilities
- Respond to a high volume of calls and enquiries, providing excellent customer service and ensuring the appropriate action is taken at all times.
- Communicate with internal and external professionals and organisations, providing accurate and timely information.
- Advise patients of their imaging appointments, including any required information or literature.
- Discuss sensitive or complex information with patients, as required.
- Send out preparation guidelines and medication, as prescribed by Consultant Radiologists.
- Cancelling and rescheduling Radiology imaging sessions and appointments, following strict guidelines.
- Ensure urgent diagnostic reports are escalated to the referrer, as instructed by Consultant Radiologists/Reporting Radiographers.
About Us
Southern Health NHS Foundation Trust is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health, and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people, and adults at risk of abuse and neglect.
We offer a range of benefits, including an amazing pension scheme, generous annual leave, and discounts for our staff. If you are passionate about providing remarkable care and service, we want to meet you.
Person Specification
We are looking for an individual with excellent customer service skills, experience of working in a customer-facing role, and a good understanding of confidentiality and discretion. You will also have the ability to manage and prioritise a complex workload, remain calm under pressure, and produce high-quality work.
