Guest Services Ambassador
6 days ago
Center Parcs is a leading hospitality provider, and we are currently seeking an experienced Guest Services Ambassador to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.
About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be working as part of a close-knit team, handling guest queries, resolving issues, and providing advice and guidance to ensure that our guests have an unforgettable stay.
Key Responsibilities- Provide exceptional customer service to our guests, responding to their queries and resolving any issues promptly and efficiently.
- Work closely with other departments to ensure seamless communication and resolution of guest complaints.
- Maintain accurate records of guest interactions and concerns, using this information to improve our services and prevent similar issues in the future.
- Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry best practices and new technologies.
To be successful in this role, you will need:
- Excellent verbal and written communication skills, with the ability to communicate effectively with people of all ages and backgrounds.
- A good level of computer literacy, with experience using technology to manage customer relationships and resolve issues.
- Friendly, genuine, and warm towards guests and colleagues, with a passion for delivering exceptional customer service.
- Ability to work well under pressure, prioritizing tasks and managing multiple demands simultaneously.
We offer a comprehensive benefits package, including:
- A competitive salary of £11.90 per hour.
- Ongoing training and development opportunities, allowing you to grow and progress in your career.
- A chance to work in a dynamic and supportive team environment.
- Discounts on Center Parcs breaks and leisure facilities.
- Access to Perks at Work Portal, offering a range of retail and leisure discounts.
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