Guest Services Ambassador

6 days ago


Luton, Luton, United Kingdom Center Parcs Full time

Center Parcs is a leading hospitality provider, and we are currently seeking an experienced Guest Services Ambassador to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be working as part of a close-knit team, handling guest queries, resolving issues, and providing advice and guidance to ensure that our guests have an unforgettable stay.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues promptly and efficiently.
  • Work closely with other departments to ensure seamless communication and resolution of guest complaints.
  • Maintain accurate records of guest interactions and concerns, using this information to improve our services and prevent similar issues in the future.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry best practices and new technologies.
Requirements

To be successful in this role, you will need:

  • Excellent verbal and written communication skills, with the ability to communicate effectively with people of all ages and backgrounds.
  • A good level of computer literacy, with experience using technology to manage customer relationships and resolve issues.
  • Friendly, genuine, and warm towards guests and colleagues, with a passion for delivering exceptional customer service.
  • Ability to work well under pressure, prioritizing tasks and managing multiple demands simultaneously.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of £11.90 per hour.
  • Ongoing training and development opportunities, allowing you to grow and progress in your career.
  • A chance to work in a dynamic and supportive team environment.
  • Discounts on Center Parcs breaks and leisure facilities.
  • Access to Perks at Work Portal, offering a range of retail and leisure discounts.


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