Senior Service Advisor Lead

4 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

**Job Summary:**

We are seeking a highly skilled Senior Service Advisor to join our team at Evans Halshaw Vauxhall Falkirk. The successful candidate will be responsible for delivering outstanding customer care and satisfaction.

**Key Skills and Qualifications:**

  • Previous / current Service Advisor experience from within the motor industry
  • Great organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment

**Responsibilities and Duties:**

  • Providing estimates, booking and scheduling service/repair work
  • Advising a recommended course of action and accurately invoicing for work carried out
  • Ensuring customers are fully informed of all available extras, accessories and value products
  • Being a main point of contact and offering support and guidance to customers and managing customer complaints
  • Working with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
  • Deputising for the Service Leader

**What We Offer:**

  • Pension scheme
  • Critical illness pay
  • Life assurance
  • 23 days holiday plus bank holidays
  • Exclusive company discounts on used car purchases, leasing deals and aftersales services

**Salary:** £28,858 - £35,000 per annum depending on experience.



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