Senior Service Advisor Lead
4 weeks ago
**Job Summary:**
We are seeking a highly skilled Senior Service Advisor to join our team at Evans Halshaw Vauxhall Falkirk. The successful candidate will be responsible for delivering outstanding customer care and satisfaction.
**Key Skills and Qualifications:**
- Previous / current Service Advisor experience from within the motor industry
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in fast-paced environment
**Responsibilities and Duties:**
- Providing estimates, booking and scheduling service/repair work
- Advising a recommended course of action and accurately invoicing for work carried out
- Ensuring customers are fully informed of all available extras, accessories and value products
- Being a main point of contact and offering support and guidance to customers and managing customer complaints
- Working with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputising for the Service Leader
**What We Offer:**
- Pension scheme
- Critical illness pay
- Life assurance
- 23 days holiday plus bank holidays
- Exclusive company discounts on used car purchases, leasing deals and aftersales services
**Salary:** £28,858 - £35,000 per annum depending on experience.
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