Process Improvement Lead
3 weeks ago
TikTok is seeking a Process Improvement Lead to join our Service and Moderation Team (SMT). In this role, you'll be responsible for identifying opportunities for process improvement and developing solutions to drive business growth and customer satisfaction. The ideal candidate will have a strong background in operations, program, or project management, with experience in SOP development and a proven track record of process improvement.
The estimated annual salary for this position is $130,000 - $190,000, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
Key responsibilities for this role include:
- Conducting process assessments to identify areas for improvement
- Developing and implementing process improvements to increase efficiency and reduce costs
- Leveraging data analytics to identify trends and areas for process improvement
- Collaborating with cross-functional teams to implement process changes and ensure seamless execution
- Providing training and support to team members to ensure successful adoption of new processes
TikTok is a leader in short-form mobile video, with offices around the world. As part of our Service and Moderation Team (SMT), you'll play a critical role in delivering exceptional customer service to our buyers and sellers.
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