Account Performance Coordinator

3 weeks ago


Melksham, Wiltshire, United Kingdom New Resource Group Full time
Account Performance Coordinator

We are seeking an experienced Account Performance Coordinator to join our New Resource Group team in Melksham.

This role offers a fantastic opportunity to take responsibility for a portfolio of accounts across the UK, working closely with clients to understand and manage their needs and expectations.

Key Responsibilities:
  • Manage and maintain internal accounts, ensuring high levels of service and satisfaction
  • Oversee the entire order process, from initial request through to completion
  • Prepare and process purchase and sales orders
  • Work closely with clients to understand and manage their needs and expectations
  • Produce and update regular reports on customer status and order progress
  • Maintain accurate and up-to-date records within the company's CRM system
  • Take responsibility for managing a variety of stock levels and product ranges
  • Assist the sales team with external customer interactions and visits
  • Build and nurture long-lasting relationships with key stakeholders
  • Address customer queries and ensure all inquiries are handled promptly and efficiently
Requirements:
  • Strong proficiency in Microsoft Excel, including advanced functions like lookups and pivot tables
  • Experience with CRM software (preferably Microsoft Dynamics)
  • A customer-centric approach, with a proven ability to build relationships and deliver results
  • Prior experience in a sales-related environment
  • Ability to work collaboratively within a team
  • Comfortable working in a fast-paced setting with shifting priorities
  • Excellent organisational skills and attention to detail
  • Ability to meet deadlines and manage time effectively
  • Strong communication skills, both written and verbal
  • A professional and confident telephone manner
  • Reliable with excellent time management skills
Estimated Salary:

£35,000 - £45,000 per annum



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