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Restaurant Operations Manager

2 months ago

Englefield Green, United Kingdom Arora Hotels Limited Full time

About Our Luxury Hotel

Arora Hotels Limited is a renowned hospitality group that offers an unparalleled experience to its guests. Our flagship property, Fairmont Windsor Park, is a stunning retreat nestled in 40 acres of English countryside, blending heritage with modern elegance.

Our Vision

We strive to deliver exceptional service, exceeding our guests' expectations through warm, welcoming, and attentive interactions. Our team of dedicated professionals is committed to ensuring a seamless experience for every guest.

Key Responsibilities

  • Lead by example, fostering a positive team dynamic to ensure exceptional service delivery.
  • Monitor restaurant performance through guest feedback and financial analysis, taking corrective action as needed.
  • Manage departmental budgets to reduce costs and maximize profitability.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Communicate and enforce policies and procedures regarding pouring measures and age verification.
  • Plan and execute marketing campaigns and promotions to attract and retain guests.
  • Conduct daily briefings with the restaurant team and attend Food and Beverage meetings with the leadership team.
  • Manage staffing levels according to business demands.
  • Address guest concerns promptly, attentively, and efficiently.
  • Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

Requirements

  • Strong leadership and motivational abilities.
  • Exceptional attention to detail and drive to maintain high standards.
  • Strong communication, interpersonal, and organizational skills.
  • Full understanding of financial aspects, budgeting, and profit and loss.
  • Flexibility to adapt to changing priorities and operational needs.
  • Proven experience in managing, coaching, challenging, and developing teams.
  • Approachable and positive manner with a can-do attitude.
  • Ability to use initiative in challenging situations and under pressure.
  • A smart and professional appearance.
  • Proven track record in a similar position within a 5-star hotel.
  • Excellent standard of English, both written and spoken.
  • Experience of working with brand standards.

What We Offer

  • Competitive salary.
  • 28 days holiday, enhanced after 5 years of service.
  • Free meals on duty.
  • Complimentary on-site parking while on duty.
  • Free shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
  • Discounted employee friends & family rates at Arora Hotels.
  • Food and beverage discounts.
  • Christmas gifts and employee parties.
  • Introduce a friend scheme.
  • Cycle 2 work scheme.
  • UK attraction discounts @ Merlin Entertainments.
  • Taste card.
  • Life assurance scheme.
  • Wage stream.
  • Employee assistance programme.
  • Arora star employee recognition.
  • Long service recognition award.

Grow with Us

We are a rapidly growing company, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.