Assistant Retail Store Manager

3 days ago


StratforduponAvon, Warwickshire, United Kingdom Charles Tyrwhitt Full time

As an Assistant Retail Store Manager at Charles Tyrwhitt, you will play a pivotal role in driving sales growth, enhancing customer satisfaction, and fostering a positive work environment.

Job Overview

This exciting opportunity involves leading and collaborating with the sales team to achieve sales targets, optimise KPIs, and provide exceptional customer service.

You will be responsible for training the team on our service and selling standards, encouraging the use of commercial reports, VM directives, and courses on the Tyrwhitt Academy to enhance their skills.

With a focus on customer relationships, you will manage customer appointments, handle customer feedback, and contribute to a culture of excellence within the store.

Key Responsibilities
  • Lead the sales team to achieve sales targets and exceed KPI goals
  • Train the team on CT's service and selling standards
  • Manage customer appointments and handle customer feedback
  • Foster a positive work environment and promote a culture of excellence
  • Collaborate with the Store Manager to drive sales growth and customer satisfaction
Requirements and Benefits
  • A competitive salary of £38,000 - £43,000 per annum, depending on experience
  • An excellent quarterly bonus scheme
  • A uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
  • Opportunities for professional development through our training programmes
  • Access to Staff Discount from your 1st day, not just at CT but also from The White Company
  • We will help you get to work too We have a great cycle to work scheme and relocation packages to support career development
  • We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team-building events happen regularly.
  • The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.


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