Retail Ambassador

3 weeks ago


London, Greater London, United Kingdom Fortnum & Mason Full time
Fortnum & Mason Retail Host Role

We are seeking a highly skilled and enthusiastic Retail Host to join our team at Fortnum & Mason's St Pancras store. As a Retail Host, you will be the face of our brand, providing exceptional customer service and ensuring that every customer has a memorable experience.

**Job Description:**
• Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional manner.
• Work collaboratively with the retail team to achieve sales targets and provide excellent customer service.
• Maintain a thorough knowledge of Fortnum & Mason's products and services, including their history and heritage.
• Develop strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.

**Key Requirements:**
• Strong communication and interpersonal skills, with a high level of English language proficiency.
• Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Knowledge of London, including restaurants, landmarks, hotels, and other relevant information.
• Willingness to work a rotating rota, including weekends, to meet business demands.

**Benefits:**
• Competitive salary: £28,000 - £32,000 per annum, depending on experience.
• Paid overtime opportunities.
• Discretionary annual bonus of up to 5% of annual salary.
• Generous store and restaurant discount scheme.
• Subsidized staff meal scheme.
• Excellent pension scheme.
• Defined development scheme to grow your career.



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