Renewal Account Manager
1 month ago
Job Summary:
We are seeking a highly skilled Renewals Account Manager to join our team at Central Parking. As a Renewals Account Manager, you will be responsible for managing customer accounts with a focus on renewing existing contracts and ensuring customer satisfaction.
Key Responsibilities:- Renewal Management: Proactively manage the renewal process for assigned customer accounts, ensuring timely and successful contract renewals.
- Account Management: Act as the main point of contact for customers regarding renewal-related inquiries, providing exceptional service and support.
- Commercial Acumen: Strong commercial acumen, with the ability to create sales opportunities.
- Customer Relationships: Build and maintain strong, long-lasting customer relationships by understanding their business needs and challenges.
- Upsell Opportunities: Identify opportunities for upselling additional DNA products and services to existing customers to increase account value.
- Customer Retention: Develop and implement strategies to improve customer retention rates and minimize churn.
- Data Analysis: Monitor customer usage and satisfaction metrics, identifying at-risk accounts and implementing corrective actions as needed.
- Collaboration: Work closely with the sales, customer success, and support teams to ensure a seamless customer experience and address any issues that may impact renewals.
- Reporting: Prepare and present regular reports on renewal performance, customer feedback, and retention metrics to senior management.
- Experience: 2+ years of experience in account management, customer success, or a similar role, preferably in the fintech or payment solutions industry.
- Skills: Strong interpersonal and communication skills with the ability to build rapport with customers and internal teams.
- Problem-Solving: Excellent problem-solving abilities and a customer-centric approach to addressing issues and concerns.
About Us:
At Central Parking, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered. Should you require any reasonable adjustments throughout the interview process, please make us aware.
Join us in creating a workplace that mirrors the diverse customers we serve.
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