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Insurance Claims Handler
1 month ago
About the Role:
As a Claims Handler in our John Lewis Home Insurance Claims team, you will be responsible for handling claims from first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.
Your Key Responsibilities:
- Single point of contact for customers and suppliers
- Claim, information, and supplier project management
- All cost control and payments
Requirements:
- Exceptional customer service ethics
- Ability to demonstrate in excess of 2 years' experience of handling domestic property claims from instruction to conclusion
- Commitment to gaining relevant knowledge and skills for the professional and technical requirements of the job
- Effective communication and negotiation skills
- Self-motivated, conscientious, and able to work under your own initiative
- A desire to embrace innovative working practices
- Ideal candidate will have or be progressing with Cert CII and Cert CILA qualifications
What We Offer:
- Competitive salary depending on skills, experience, and qualifications
- Opportunity to work flexibly, whether from the office or home
- Healthcare scheme
- A Self-Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance program for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
About Sedgwick:
Sedgwick is a company where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences, cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.
We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
