Senior Customer Delivery Manager

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Ultra Full time
Job Description

We are seeking a Senior Customer Delivery Manager to join our team at Ultra PCS, where you will be responsible for delivering customer satisfaction while achieving business objectives. This role requires strong programme management skills, with a focus on leading cross-functional teams and driving business growth.

Key Responsibilities:
  • Customer Satisfaction: Ensure customer satisfaction by delivering high-quality products and services, meeting customer expectations and exceeding business objectives.
  • Team Leadership: Lead cross-functional teams to drive business growth, develop and implement strategies to improve customer satisfaction and loyalty.
  • Process Improvement: Identify areas for process improvement and implement changes to streamline workflows and increase productivity.
Requirements:
  • Leadership Skills: Excellent leadership and communication skills, with the ability to motivate and direct teams to achieve business objectives.
  • Technical Skills: Proficiency in Microsoft Office products and a working knowledge of budgets and financial statements.
  • Nationality: Candidates must be UK citizens and able to work in the UK without restrictions.
Salary:

The estimated salary for this role is £75,000 - £100,000 per annum, depending on experience.



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