AV Technical Event Manager

13 hours ago

Canary Wharf, United Kingdom proAV Limited Full time
Role Overview:

proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. We are seeking an experienced Event Manager to join our London team, representing proAV and working onsite at a leading Global Law Firm. The successful candidate will take full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering high-profile events within a managed service environment.

Key Responsibilities:
  • Develop, coordinate, and deliver best-in-class high-profile events within a managed service environment.
  • Take ownership of each event from conception to completion.
  • Collaborate with technical teams to plan and execute events within 3 event spaces.
  • Deliver virtual events, including conferences, webinars, broadcasts, and webcasts.
  • Serve as a main point of contact and subject matter expert to event managers to scope and provide solutions for presentations and events.
  • Work closely with the AV Team Manager to ensure events are sufficiently resourced, including subcontracting where applicable.
  • Provide live event support, ensuring the successful execution of pre-planned design support and implementation exceeding customer expectations.
  • Manage technical support teams, providing clear communication channels across all teams.
  • Conduct client debriefs, obtaining customer feedback and discussing areas for continual improvement. Collate and provide post-event reporting, statistics, and client feedback on a weekly and monthly basis.
  • Drive client meetings, communicating across proAV teams and external vendors.
  • Communicate, maintain, and develop client relationships and support staff.
  • Ensure excellent customer service at VIP and Stakeholder level.
  • Act as a key decision-maker and escalation contact in the event of incidents or failures.
  • Escalate to appropriate service providers, track to resolution, ensuring client and onsite personnel are regularly updated.
  • Implement standard operating procedures, identifying areas of improvement in workflows.
  • Be a representative of proAV, with the ability to liaise with senior executives in a calm and professional manner at all times, both face-to-face and via the telephone.
Technical Skills:
  • Technical understanding of technologies, including QSYS Mixing Desk and wireless microphones.
  • Working knowledge of event audio and data systems.
  • Strong understanding and troubleshooting skills for meeting platforms, including Zoom and Teams. Ability to conduct technical disciplines within events.
About Us:

proAV Limited designs, integrates, and supports blended technology solutions with AV, UC, and beyond, including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

We are recognized as one of the AV industry's most powerful international delivery and support operations, trusted by a varied client base in more than 80 countries across 6 continents.

To date, we have completed 700+ projects outside of the UK, meeting the demands and challenges of a globalized marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC), our dedicated teams manage, monitor, and protect our global clients' business-critical AV systems architecture, products, and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV Limited is an equal opportunity employer committed to supporting and promoting an inclusive culture for all employees and job applicants.

We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.

We do not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual.

We offer personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training, and mentorship programs.

We support employees and job applicants with their work-life balance through our family-friendly policies and practices.

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