Customer Service Operations Director

1 day ago


Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time
About the Role

We are seeking a highly skilled Customer Service Operations Director to lead our customer service function and drive business growth. As a key member of the team, you will develop strategies to enhance customer satisfaction and exceed expectations.

This is an excellent opportunity for a professional with experience in customer service management to take their career to the next level. You will have the chance to build and develop internal and external relationships, and make a significant impact on our customers' experiences.

Key Responsibilities:
  • Manage the Customer Service Function: Providing professional advice and support to customers, ensuring timely and effective resolution of queries and complaints.
  • Lead the Team: Developing and implementing strategies to deliver exceptional customer experiences, and driving continuous improvement of our customer service approach.
  • Oversight of Training and Development: Leading regular performance reviews, and identifying areas for improvement to ensure our team members have the skills and knowledge needed to succeed.
  • Build Relationships: Building long-standing relationships across the business, and identifying opportunities to improve our customer service processes.


  • Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time

    Operational Support DirectorMEDLOCK PARTNERS seeks a dedicated Operational Support Director to lead our customer service operations.This role offers a full-time and permanent opportunity to work from our site with one day of flexible working from home, along with free on-site parking for all employees.Salary Range: £35,000 - £40,000 per annum, plus an...


  • Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time

    About the RoleWe are seeking a talented Customer Experience Director to join our team at Medlock Partners. This exciting opportunity will enable you to develop and implement strategies to enhance customer satisfaction and drive business growth.The successful candidate will have previous experience in customer service management, with a strong understanding...


  • Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time

    Medlock Partners, a professional services recruitment specialist in the North West of England, is seeking an experienced Customer Service Operations Manager to oversee the customer operations and management of the customer service team for a Cheshire-based Fashion brand.The ideal candidate will have previous experience in customer service management, with a...


  • Macclesfield, Cheshire East, United Kingdom Sodexo Full time

    Job OverviewWe are seeking an experienced Assistant Customer Service Manager to join our team at Sodexo, a global leader in food and facilities management. This is an exciting opportunity to work with a dynamic organization and contribute to delivering exceptional service standards.The ideal candidate will have a passion for customer service and be able to...


  • Macclesfield, Cheshire East, United Kingdom NHS Full time

    Key ResponsibilitiesThe Assistant Director of Operations will be responsible for providing operational management and expertise to the Ophthalmology Service at Mid Cheshire Hospitals NHS Foundation Trust.The successful candidate will have excellent people and management skills, with the ability to prioritize tasks and manage multiple projects...


  • Macclesfield, Cheshire East, United Kingdom JBT Full time

    Join Our Team: Operations Director Role at JBT CorporationIn this dynamic and challenging role, you will play a critical part in driving operational excellence and contributing to the company's mission to strengthen the future of food.As an Operations Director, you will be responsible for overseeing daily operations at our Proseal's UK manufacturing...

  • Operations Director

    1 week ago


    Macclesfield, Cheshire East, United Kingdom JBT Full time

    At JBT, we are seeking an Operations Director to oversee daily operations for our Proseal UK manufacturing facilities. This role is based on-site where you will ensure that our operations run smoothly, meeting our standards for safety, quality, productivity, and efficiency.Key ResponsibilitiesDevelop and implement strategic plans to drive operational...


  • Macclesfield, Cheshire East, United Kingdom The Kings School in Macclesfield Full time

    Job Overview:We are seeking a Technical Services Director to lead our IT department at The Kings School in Macclesfield. As a key member of our senior leadership team, you will be responsible for developing and implementing our IT strategy.The successful candidate will have extensive experience in IT infrastructure management, system administration, and...


  • Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £35,000 - £45,000

    We are looking for a Site Operations Director to lead our construction projects in the UK. The successful candidate will have a strong background in construction management, with experience in overseeing construction projects from start to finish.Key Responsibilities:Manage the day-to-day site operations, ensuring all work is carried out safely and...


  • Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for dedicated professionals to join our team as Customer Service Representatives. In this role, you will be responsible for delivering exceptional customer experiences and supporting our operational goals.Key Responsibilities:Provide top-notch customer service and support to our clients.Contribute to the success of our...


  • Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Macclesfield, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service...


  • Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Macclesfield, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide exceptional customer service and assist...

  • Operations Director

    4 weeks ago


    Macclesfield, Cheshire East, United Kingdom JBT Corporation Full time

    Unlock Your Potential as an Operations Director at JBT CorporationWe are seeking a seasoned Operations Director to oversee daily operations at our Proseal UK manufacturing facilities. This on-site role will ensure that our operations run smoothly, meeting high standards for safety, quality, productivity, and efficiency.About the RoleStrategic Planning and...


  • Macclesfield, Cheshire East, United Kingdom Cancer Research UK Full time

    Job DescriptionCancer Research UK is seeking a Customer Service Representative to join their team in Macclesfield. In this role, you will provide exceptional customer service, assisting customers with purchases and enquiries, while also contributing to the achievement of sales and fundraising targets.You will work closely with the shop team to maintain high...


  • Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time

    Job SummaryJob Type: Full-time, PermanentLocation: Macclesfield, CheshireWe are looking for an accomplished Customer Service Manager to join our team in Macclesfield. As a seasoned professional, you will oversee the customer operations and management of our customer service team, driving business growth and enhancing customer satisfaction.The successful...


  • Macclesfield, Cheshire East, United Kingdom Rotheram Carrington Recruitment Group Full time

    Rotheram Carrington Recruitment Group is recruiting for a Director of Financial Operations to lead the financial function of a rapidly growing professional services company based in Macclesfield. This key role offers a unique opportunity to shape the financial direction of the business and drive growth through effective financial planning and management.Key...


  • Macclesfield, Cheshire East, United Kingdom APRIL QUEST LIMITED Full time

    We are seeking a talented Technical Operations Director to join our team at APRIL QUEST LIMITED.About the RoleThis is an exceptional opportunity for a seasoned professional to oversee the technical aspects of our business, driving innovation and excellence in all areas.Key Responsibilities:Develop and implement strategic plans to improve operational...


  • Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Macclesfield, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...


  • Macclesfield, Cheshire East, United Kingdom Sodexo Group Full time

    Join Our Dynamic TeamAt Sodexo Group, we're committed to creating a better every day for everyone. We're looking for a skilled Operations Services Coordinator to join our team in Macclesfield. As a key member of our operations services, you will be responsible for ensuring seamless site operations and providing exceptional customer service.About the JobIn...


  • Macclesfield, Cheshire East, United Kingdom Sodexo Full time

    Job OverviewAs an Assistant Customer Service Manager, you will play a vital role in driving exceptional service standards and supporting the customer experience at our global pharma client site in Macclesfield.Key Responsibilities:Support the Customer Service Manager in delivering soft services across the designated area.Resolve customer complaints and...