Head of Customer Operations

2 days ago


Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time
Job Summary

Job Type: Full-time, Permanent

Location: Macclesfield, Cheshire

We are looking for an accomplished Customer Service Manager to join our team in Macclesfield. As a seasoned professional, you will oversee the customer operations and management of our customer service team, driving business growth and enhancing customer satisfaction.

The successful candidate will have a strong background in customer service management, with expertise in the fashion industry. You will possess excellent leadership skills, with the ability to motivate and develop a high-performing team.

Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and drive business growth.
  • Lead the customer service team to deliver exceptional customer experiences.
  • Oversee training and development programs to ensure continuous improvement.
  • Maintain relationships across the business to identify opportunities for improvement.
  • Monitor and analyze customer service performance to inform business decisions.

What We Offer:

  • A competitive salary range: £30,000 - £35,000 per annum.
  • A comprehensive benefits package, including 25 days annual leave (plus bank holidays).
  • Free on-site parking included.


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