Head of Customer Operations
2 days ago
Job Type: Full-time, Permanent
Location: Macclesfield, Cheshire
We are looking for an accomplished Customer Service Manager to join our team in Macclesfield. As a seasoned professional, you will oversee the customer operations and management of our customer service team, driving business growth and enhancing customer satisfaction.
The successful candidate will have a strong background in customer service management, with expertise in the fashion industry. You will possess excellent leadership skills, with the ability to motivate and develop a high-performing team.
Responsibilities:
- Develop and implement strategies to improve customer satisfaction and drive business growth.
- Lead the customer service team to deliver exceptional customer experiences.
- Oversee training and development programs to ensure continuous improvement.
- Maintain relationships across the business to identify opportunities for improvement.
- Monitor and analyze customer service performance to inform business decisions.
What We Offer:
- A competitive salary range: £30,000 - £35,000 per annum.
- A comprehensive benefits package, including 25 days annual leave (plus bank holidays).
- Free on-site parking included.
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