Operational Support Director

17 hours ago


Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time
Operational Support Director

MEDLOCK PARTNERS seeks a dedicated Operational Support Director to lead our customer service operations.

This role offers a full-time and permanent opportunity to work from our site with one day of flexible working from home, along with free on-site parking for all employees.

Salary Range: £35,000 - £40,000 per annum, plus an attractive benefits package including 25 days annual leave (plus bank holidays).

About the Position

In this role, you will develop strategies to enhance customer satisfaction and drive business growth, manage the customer service function, provide professional advice and support to customers, and oversee the implementation of effective processes to ensure customer satisfaction.

The ideal candidate will have previous experience in customer service management, strong organisational skills, and the ability to build and develop internal and external relationships.

Key Responsibilities:
  • Lead the customer service operations, developing strategies to enhance customer satisfaction and drive business growth.
  • Manage the customer service function, providing professional advice and support to customers.
  • Oversight of ongoing training and development through regular performance reviews.
  • Review and continuously improve customer service approach and processes.
  • Effective reporting on customer service contacts for evaluating performance.
Requirements:
  • Previous experience in customer service management.
  • Strong organisational skills and attention to detail, ensuring effective management of customer requirements.
  • Excellent problem-solving skills with a proactive and customer-focused approach.


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