Logistics Office Support Specialist

4 days ago


Felixstowe, United Kingdom The Logistics Partnership LLP Full time
As a Logistics Customer Service Advisor at The Logistics Partnership LLP, you will play a critical role in delivering exceptional customer experiences and supporting the growth of the business. This is a fantastic opportunity to join a multi-award-winning company and work with a talented team of professionals.

**Job Responsibilities**
* Act as the primary point of contact for customers, responding to queries and resolving issues in a timely and professional manner* Communicate effectively with customers, colleagues, and other offices to ensure seamless service delivery* Analyze customer requests and develop effective solutions, ensuring prompt resolution and high customer satisfaction* Process bookings and manage day-to-day customer activities, adhering to established procedures and deadlines* Provide outstanding customer service, demonstrating a proactive approach to meeting customer needs and expectations* **Requirements**
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues* Proven experience in a similar customer service role, preferably in the freight/logistics industry* Ability to learn new systems and processes quickly, with a willingness to take on new challenges and responsibilities* Strong organizational and prioritization skills, with a focus on delivering results and meeting deadlines* **What We Offer**
* A competitive hourly rate of £12.02 (PAYE)* Opportunities for career growth and development, with a focus on promoting from within* A dynamic and supportive team environment, committed to excellence and innovation*

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