Key Support Specialist
24 hours ago
Join Our Team:
We are seeking a highly skilled and motivated individual to fill the position of Key Support Specialist within our Customer Care department at OpSec Security. As a valued member of our team, you will play a critical role in delivering top-notch customer support services, driving operational excellence, and contributing to the company's growth and success.
Main Responsibilities:
- Support the delivery of exceptional customer care services, working closely with Key Account Managers to ensure customer satisfaction and loyalty.
- Process customer orders accurately and efficiently, utilizing the ERP system to manage and expedite orders.
- Work collaboratively with the Customer Care Manager and Key Account Managers to drive operational improvements and enhance customer experiences.
- Develop and implement effective solutions to resolve customer complaints and issues promptly and efficiently.
- Contribute to the creation and implementation of new processes and procedures to improve customer support services.
Qualifications:
- 1-2 years' customer service experience, preferably in a manufacturing environment.
Salary Range:
$45,000 - $60,000 per year.
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