Key Support Specialist

24 hours ago


tyne and wear, United Kingdom OpSec Security Full time

Join Our Team:

We are seeking a highly skilled and motivated individual to fill the position of Key Support Specialist within our Customer Care department at OpSec Security. As a valued member of our team, you will play a critical role in delivering top-notch customer support services, driving operational excellence, and contributing to the company's growth and success.

Main Responsibilities:

  • Support the delivery of exceptional customer care services, working closely with Key Account Managers to ensure customer satisfaction and loyalty.
  • Process customer orders accurately and efficiently, utilizing the ERP system to manage and expedite orders.
  • Work collaboratively with the Customer Care Manager and Key Account Managers to drive operational improvements and enhance customer experiences.
  • Develop and implement effective solutions to resolve customer complaints and issues promptly and efficiently.
  • Contribute to the creation and implementation of new processes and procedures to improve customer support services.

Qualifications:

  • 1-2 years' customer service experience, preferably in a manufacturing environment.

Salary Range:

$45,000 - $60,000 per year.



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