Operations Support Specialist
22 hours ago
As an Operations Support Specialist at OpSec Security, you will play a key role in providing exceptional customer support services for our key accounts. Based in Washington, Tyne & Wear, this exciting opportunity offers a competitive salary of £38,000 per annum, with the potential to reach up to £48,000 based on experience.
Job Responsibilities- Provide professional customer support services for key accounts, working closely with the Customer Care Manager to deliver efficient and effective services.
- Manage smaller or lower value/risk accounts from an order processing perspective, ensuring seamless delivery of customer support services.
- Run and update management reports, including on-time delivery and customer satisfaction metrics, to optimize business performance.
- Liaise with customers throughout the order process via phone and email, providing timely updates on order status and shipping dates.
- Process orders via the ERP system and collaborate with other teams as needed, ensuring accurate and efficient order fulfillment.
- Create proforma invoices and manage sales orders, maintaining accurate records and resolving any issues promptly.
The ideal candidate will have 1-2 years' customer service experience, preferably in a manufacturing environment, and possess excellent communication and problem-solving skills.
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