Operations Support Specialist

22 hours ago


Tyne and Wear, United Kingdom OpSec Security Full time

As an Operations Support Specialist at OpSec Security, you will play a key role in providing exceptional customer support services for our key accounts. Based in Washington, Tyne & Wear, this exciting opportunity offers a competitive salary of £38,000 per annum, with the potential to reach up to £48,000 based on experience.

Job Responsibilities
  • Provide professional customer support services for key accounts, working closely with the Customer Care Manager to deliver efficient and effective services.
  • Manage smaller or lower value/risk accounts from an order processing perspective, ensuring seamless delivery of customer support services.
  • Run and update management reports, including on-time delivery and customer satisfaction metrics, to optimize business performance.
  • Liaise with customers throughout the order process via phone and email, providing timely updates on order status and shipping dates.
  • Process orders via the ERP system and collaborate with other teams as needed, ensuring accurate and efficient order fulfillment.
  • Create proforma invoices and manage sales orders, maintaining accurate records and resolving any issues promptly.

The ideal candidate will have 1-2 years' customer service experience, preferably in a manufacturing environment, and possess excellent communication and problem-solving skills.



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