Account Management Specialist

4 days ago


London, Greater London, United Kingdom Square One Resources Full time

We are seeking an experienced Account Management Specialist to join our team at Square One Resources. The ideal candidate will have a proven track record as a Customer Success Manager within an enterprise B2B SaaS environment, delivering measurable outcomes.

The salary for this role is £60,000, and the location is Greater London (Hybrid). As an Account Management Specialist, you will be responsible for partnering with customers after contract signing to gather detailed requirements and success criteria, defining a comprehensive technology solution blueprint, and establishing a clear project scope for seamless delivery by the project manager.

Key responsibilities include:

  • Evaluating technical implementation to ensure optimal performance and recommending additional features or enhancements to maximize customer value while meeting their defined success criteria.
  • Demonstrating a strong understanding of customers' critical business needs by providing expert guidance and actionable best practices, supporting customers in achieving their objectives and maximizing the value and trust in Sorted solutions.
  • Collaborating with Account Managers to deliver relevant technical insights and presentations during Quarterly Business Reviews (QBRs).

Required skills and experience include extensive customer success experience, product specialist expertise, technical proficiency, complex solution delivery, technological aptitude, confident presentation, and visionary leadership. If you have a deep understanding of mission-critical enterprise SaaS application stacks, API integrations, and basic programming skills, we encourage you to apply.

In return, you can expect a competitive salary, opportunities for professional growth, and a dynamic work environment.



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