Boutique Manager

5 days ago

Horley, Surrey, United Kingdom MONSOON Full time

Job Role Summary:


As a Boutique Manager at Monsoon, you will be responsible for delivering an exceptional customer experience, driving store performance, and leading a team to achieve excellence in their roles.


Key Responsibilities:



  • Deliver and drive an exceptional customer experience instore, ensuring the highest service standards are always delivered.
  • Drive the overall performance of the store, through exceeding your KPIs, keeping P&L and controllable costs in line with budget, and maximising local market opportunities.
  • Ensure your team are motivated and knowledgeable, supporting them to achieve excellence in their roles.
  • Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
  • Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.

Requirements and Qualifications:


To be successful in this role, you will need:



  • Experience within a boutique environment at manager level, able to deliver an independent boutique experience within a well-known high-street brand.
  • Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
  • A confident leader, able to inspire, lead by example, and bring the boutique to life.
  • Possess strong business acumen and creative thinking.
  • Able to communicate openly and effectively, fostering relationships both internally and externally across the business.

Benefits:



  • A competitive salary and exciting bonus scheme.
  • A Staff uniform allowance – enabling you to have fun wearing our products.
  • Generous staff discount across all our brands.
  • An additional day's holiday to celebrate your birthday.

About Monsoon:


At Monsoon, we're passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We're committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.


We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.


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